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Customer reviews

Rating 4.1 out of 5 stars with 256 reviews

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    Rating 4.0 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.6 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers consistently note the excellent sound quality and comfortable fit of the 500 Pro HX GEN 2 Xbox Gaming Headset. Many appreciate the lightweight design and Dolby Atmos integration, enhancing the overall gaming experience. However, some users express concerns regarding the inline volume control and the permanently attached cable. The bass response is also a point of contention for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 256 reviews
  • Pros mentioned:
    Comfort, Microphone, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Extremely comfortable headphones for Xbox

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are extremely comfortable, there is a self-adjusting headstrap that conforms to your head. The ear cups are padded and fit snugly over your ears, blocking out the real world while you're playing a game or watching a movie. Included with the paperwork for the headphones is a 2-year subscription to Dolby Access/ATMOS that you can download for your Xbox. The Dolby app tells you which movies and games are Dolby compatible and has a bunch of demos of games and movies so you can check out the enhanced sound. The headphones sound great while gaming and watching movies, I played Borderlands 3 and it sounded amazing. I also watched 1917 and Batman vs Superman, which were like all new movies with the great sound. The headphones plug into your Xbox controller, so there is a short cable. If you want to use it elsewhere, you'd probably have to use an extension cable. The headphones come with a detachable boom mike, which is great because I almost never use the mike. That way it's not in the way when you're not using it. There is also a volume control slider on the headphone cable, so you can adjust the volume right on the headphones, instead of on the device you're using. And though these are marketed for Xbox customers, they work just as well with a laptop or desktop computer. I played some games and listened to music on my laptop and they worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Surprisingly good spatial audio

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On seeing the headset out of the box for the first time, I can't say I was expecting a whole lot from it. To be honest, it looked exactly like just any other gaming headset in existence with nothing particularly special about it. However, I was pleasantly surprised when I actually tried it out. It took me a little bit to figure out how to adjust it properly - since headsets usually slide to expand, I was not expecting the expansion method to involve actually popping apart the headset and had to read the manual to figure it out. Other than that, everything else was pretty intuitive. Plug & Play, no need for special apps outside of Dolby Atmos (which I use anyway), and no real quirks to figure out about it like I've had with a lot of headsets. It just works. I like that. It's also nice that that they include an activation code for Dolby Atmos in the box in case you didn't already have it, because while the headset on its own is pretty decent the Dolby software actually makes noticeably better. While this headset is designed for Xbox, the standard 3.5mm audio jack means I can use it on basically anything that's not a flagship phone. It sounds alright on the Switch and it's decent with an iPod, but it really shines when connected to an Xbox or a PC with Dolby Atmos enabled. In various shooter games I tried, I was actually able to pinpoint where sounds were coming from without having to spin around and look. While that may seem like the bare minimum to hardcore gamers, I usually play with sound over a stereo system so I was actually impressed. It's especially useful in games like Control, where I often get lost because I can't figure out where a sound is coming from. In addition, the audio quality is pretty good. Music doesn't really sound great on it, but games absolutely do. While hardcore gamers may prefer something with a little more configuration ability, and software to tune it to their tastes, and maybe a bunch of RGB; this headset would be really great for someone who just wants to plug it in and play without worrying about all the configuration. And to be honest, the simplicity is part of the charm for me. I could totally recommend this headset for casual gamers. On a side note, the packaging was kind of weird but it looks made to be almost totally recyclable. While unrelated to the headset itself, that was a nice touch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWSOME HEADSET

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of hesdohones, for gaming and other. Literally can not hear anythig outside of the headset qhichbis great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer husband approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves them ! His favorite pair to use while he is gaming.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wears out quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for my son. He already needs to replace it again as the sound is going. Good thing I got the replacement warranty through Best Buy!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Volume Control is cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hearing quality; volume control broke after 3 weeks of use(wasn’t everyday use as i have 2 headsets)

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Hello MikeA,
      We apologize you've had an issue with the in-line volume control on your RIG 500 PRO HX GEN 2 headset. Please note, all RIG headset's are covered by Nacon's 1 year warranty against any manufacturer's defects. Please contact Nacon Customer Support via email at support.us@nacongaming.com for warranty service. Thanks for choosing RIG Gaming products from Nacon... nacon-fr

  • Rated 1 out of 5 stars

    Bummed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My detachable mic wont stay in the muted spot! It keeps falling down! Im gonna be returning it to best buy because I dont always want to be unmuted highly disappointed

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Hi Kenny,
      We apologize for the issue that you are having with your RIG 500 PRO HX. Please note, all RIG Gaming products are covered by a 1 year warranty against manufacturer defects. If it's within Best Buy return policy, they can replace it for you. It sounds like you have a claim for replacement. If it's outside of return policy, please have proof of purchase ready and contact RIG Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687. Thank you for choosing RIG Gaming products... nacon-fr

  • Rated 5 out of 5 stars

    Really not bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive only used the gen prior(2nd hand) and a turtle beach set ,so I’ve got no complaints w/it on my Xbox1.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation. But the mic didn’t last long. Not sure if it’s the mic or port but stopped working after a month.

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Hello Britty,
      We apologize you've had an issue with your RIG 500 PRO HX GEN 2 microphone. All RIG products from Nacon are covered by a 1-year manufacturer's warranty for defects. Please contact Customer Support at support.us@nacongaming.com for warranty service. Thanks for choosing RIG gaming products from Best Buy and Nacon... nacon-fr

  • Rated 5 out of 5 stars

    Great for teenagers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming headset for teenagers. Sturdy and works well!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. It broke in less than 30 days… Best Buy now claims 15 day return policy despite being an Elite member and I had to waste the $20 warranty for it.

    No, I would not recommend this to a friend
    • Brand response from Nacon Team
      Posted .

      Hello Nunya,
      We apologize you've had an issue with your RIG 500 PRO HX headset. All Nacon RIG products are covered by a 1 year manufacturer's warranty against defects. This sounds like warranty applies. And RIG Customer Support is now available via email at support.us@nacongaming.com and via phone at 1-833-622-6687. Let us make this right for you. Thank you for choosing RIG Gaming products... nacon-fr

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very sturdy. The kid uses it fir hus XBOX Serues X. It is loud. Worth the investment.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made. I will not purchase another one. The head set at the top is so thin it breaks easily.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how it gives you the atmos already. It makes a big difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 4th or 5th headset and so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it - great product - really comfortable and loud

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Decent headphones for the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 minute review ---------------------- Sounds amazing although it lacks that thumping bass. Good sound stage as well. It is well built and also has settings to adjust the ear cups so it really fits well on my large head. The best thing about this headset is that it has 3.5mm port which means you can use it for literally anything - Xbox, PS3, computer, smartphone, tablet etc. So basically it is multi-functional. The mic can be detached as well. The mic is very nice and the other party can hear me Cleary, Pros ----- 1. Light weight, comfortable, sits well on my large head 2. Include code for Dolby atmos 3. Strong sound stage. Cons ------- 1. No thumping bass but it is good enough for game play. Build Quality ---------------- I would say for the price, the build quality is very good, nice adjustable earcups with 3 levels and the headphone also stretches to make it a good fit on your head. Mic is detachable. Usage ------ It has a detachable mic and when the mic is attached and flipped up it acts as a mute function. The wire that connects the headset also has volume controls there are no other controls. Since the headphone has a 3.5mm jack, it can be used with any device. Love the fact that I can use it on the computer for my zoom calls. The sound quality is very good when playing call of duty, Fortnite etc. like I mentioned earlier, the bass is not thumping but I don’t miss that during gameplay. The sound stage is good and has good surround feel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it ,works great no problems bought again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The metal frame gets rid of the hinge which usually breaks on other headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clarity incoming and outgoing.... highly recommend

    I would recommend this to a friend