RIG - 500 Pro HX GEN 2 Xbox Gaming Headset - Black

Name: RIG - 500 Pro HX GEN 2 Xbox Gaming Headset - Black
Brand: RIG
SKU: 6454685
Rating: 4.1 (256 reviews)

Model: RIG 500 PROHX

SKU: 6454685

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Key Specs
- Noise Cancelling (Active): false
- Sound Mode: Dolby Atmos
- Connection Type: Wired
- Built-In Microphone: true
- Microphone Features: Adjustable, Detachable
- Headphone Fit: Over-the-Ear
- Adjustable Headband: true
- Compatible Platform(s): Xbox One, Xbox Series S, Xbox Series X
General
- Product Name: 500 Pro HX GEN 2 Xbox Gaming Headset
- Brand: RIG
- Model Number: RIG 500 PROHX
- Color: Black
Audio
- Noise Cancelling (Active): false
- Sound Isolating: true
- Minimum Frequency Response: 20 hertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The minimum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Maximum Frequency Response: 20 kilohertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The maximum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Sensitivity: 111 decibels adjusted
- Sound Mode: Dolby Atmos
Connectivity
- Connection Type: Wired
- Connector Size: 1/8 in. (3.5mm)
- Tangle-Resistant Cord: true
Features
- Built-In Microphone: true
- Microphone Features: Adjustable, Detachable
Design
- Headphone Fit: Over-the-Ear
- Style: Gaming
- Adjustable Headband: true
Compatibility
- Compatible Platform(s): Xbox One, Xbox Series S, Xbox Series X
Material
- Headband Material: Steel
Dimensions
- Cord Length: 4.26 feet
Warranty
- Manufacturer's Warranty - Parts: 1 year
- Manufacturer's Warranty - Labor: 1 year
Other
- UPC: 850018522670

Designed for Xbox, the RIG 500 PRO HX Gen 2 is everything gamers loved about the Gen 1 edition, with an upgrade. Featuring an all-new steel frame which is lightweight, highly durable and flexible. The dual-material ear cushions help block outside noise while also providing enduring comfort. Signature RIG exoskeleton earcups encompass low distortion 50mm drivers that are engineered for 3D game audio. Including a 2-year Dolby Atmos activation code, you can now react faster and more accurately as you can detect the distance and direction of your threats.

High Fidelity Sound. Engineered for 3D Game Audio.: Features low distortion 50mm drivers, this headset has been precisely tuned for 3D Game Audio. React faster and more accurately with 3D sound by Dolby Atmos®*, as you are able to detect the distance and direction of your threats.
Superior Comfort: Features lightweight exoskeleton earcups that offer comfort and stability during long gaming sessions. The dual-material ear cushions help block outside noise while also providing enduring comfort.
Extreme Durability: Made from highly durable steel, the headband is extremely strong while also being highly flexible. Ear cups are designed to separate easily when force is applied, meaning less breakage.
Built for Performance: Features a pro grade flexible noise-cancelling mic and a flip-to-mute function for focused gameplay. For solo gaming sessions, the mic can be removed easily. The 500 PRO also features an updated kink-resistant flat cable including inline volume controls with max lock position.
Signature snap size fitting: Signature small, medium and large sizing and self-adjusting head strap means you will find the perfect fit every time with minimal clamping force
3.5mm Cable for Multi-platform Support: Compatible with PCs, consoles and personal electronic devices

Whats Included

Headset frame
Stereo earcups with self-adjusting headband
Removable mic boom
Inline volume control
Dolby Atmos activation card*
User guide

Q: Does this headset have the capability to mute the microphone? This is a feature I love on my old rig headset and am looking to purchase another one.

A: Yes the microphone moves up vertically to mute and down horizontally to unmute, but be aware the mechanics of that movement broke for me after only like a year. I recommend Hyper X for fine sound and great build quality.

Q: I love this headset but I need asap a replacement cord that connects to my controller. I’m 50’s female. Heavy gamer. Hey I’ve had 3 turtle beach and after 1 hour migraine all night. Game over 4 the day. Rig is light weight 12 hrs later game over.

A: Hi Boojay, Replacement cords from RIG Gaming are available. If you are under warranty, you can contact RIG Customer Support via phone 1-833-622-6687 or via email at [email protected]. If it's not under warranty, we have made these cables available on the market, just not at Best Buy. The item is called "RIG 500 PRO Series Replacement RIG Audio Dial Cable (GEN 1 ONLY)". It should be pretty easy to find in a Google search. Thanks for your ongoing love of RIG Gaming products...

Q: My headset mic stopped working today I plugged it and unplugged it and it still didn’t work what do I do

A: Hi Shawn, We apologize you are having issues with your RIG 500 PRO HX headset. First off, check your console to make sure the audio settings haven't changed - make sure it's set to the headset microphone. Next, try it on another device to make sure its the headset microphone and not a host device issue - for example, if using it in an Xbox controller, try it on a PC. If those test steps don't help and it's still not working, please contact us for warranty service - quickest way is via email to [email protected]. If the headset is out of warranty, you can find replacement microphones for sale on the market listed as "RIG 500 PRO Series Replacement Microphone - Black with Carbon Grey logo". Thank you for choosing RIG audio products from Nacon...

Q: Will this headset Rig500 Pro HC gen 2 Xbox headset with Dolby atoms 3D audio work with Xbox s series?

A: Yes it does I used another headset right the Logitech g433 is the one I have now and it works still with Dolby

Q: The sound is extremely quite and I’ve tried ever to fix it and idk what to do.

A: It's over buy a new one. I've had same issue and just gave up.

Q: Will this work for ps4

A: Yes via the 3.5mm just plug it into your controller

Customers are saying

Customers consistently note the excellent sound quality and comfortable fit of the 500 Pro HX GEN 2 Xbox Gaming Headset. Many appreciate the lightweight design and Dolby Atmos integration, enhancing the overall gaming experience. However, some users express concerns regarding the inline volume control and the permanently attached cable. The bass response is also a point of contention for some customers.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 4 out of 5 stars
Impressive Features at a Fair Price
The 2nd generation of the RIG 500 PRO HX has maintained its excellent price point while improving in almost every area. While the headset is still rather bulky, it is lightweight and can adjust to fit any sized head - making it comfortable for both kids and adults. The earcups are smaller than most other headsets and they press softly on the ears - instead of surrounding the ear. They are comfortable for several hours of gaming, but because they do not use cooling gel or foam - eventually they can begin to feel hot. But, even wearing them with glasses is surprisingly comfortable. The metal frame gives them a quality feel, but none of the cables are removable or replaceable - so a certain level of care should be placed on how they are stored and used. The volume control has been moved to a mid cord remote that is easy to locate mid game and even allows the user to lock the volume at max volume. The audio quality is truly impressive - especially when considering their low cost. The 50mm drivers produce an impressive low end sound and they truly produce an immersive sound that helps gamers locate the position of enemies with directional audio. The sound is less impressive at the high end, but still produces audio that will please all except for the most strict audiofiles. The microphone quickly flips up to mute, or can fold down and bend into any shape - holding the required position without issues. The microphone can also be easily removed if the user wants to use them for music on the go. For the budget conscious - the RIG 500 PRO HX is truly a fantastic choice. Because the connection is a standard 3.5 mm jack - the headset can be used with any device Xbox, Playstation, Switch, PC, Smartphones, etc. Just plug them in and you’re set. Low price, simple to use, comfortable, with great sound. I strongly recommend them to any gamer who wants great sound, but doesn’t want to break the bank. PROS: + Fits all head sizes (great for both kids and adults) + Automatically sizes comfortably to the top of the head + 3.5mm plug has an angled shape that makes it easy to grip even when plugged in next to other USB peripherals (on PC) + This Gen 2 version no longer has the awkward volume dial at the base of the 3.5 mm plug + Microphone easily and conveniently bends to any shape and holds its position + Microphone is removable making the headset usable for all music / media usage + Volume slider is easy to adjust while gaming and can lock in place at max volume + Comes with a 2 year subscription to Dolby Atmos on the Xbox + Does a good job at blocking ambient noise Cons: - Earcups are small and press on the ears (instead of surrounding the ears) - Earcups do not have cooling gel / foam - Earcups do not pivot or lie flat - Does not fold for convenient travel - No Active Noise Cancelation - Earcup foam is not removable / replaceable - Cable is not removable or replaceable - No audio controls for answering a phone call, or triggering an AI assistant like Siri or Cortana
Posted 4 years ago by TheDuke
Rated 3 out of 5 stars
Great product horrible battery life cycle
It works perfect for what I need it for. However the battery life is not much to be desired. It's not that I have to plug it in a lot to charge it in the beginning. Using it everyday, charging it, using it, charging it, and less than a year having to leave it plugged in all the time or else it will die right away
Posted 1 year ago by YH8t
Rated 4 out of 5 stars
Great sound and comfort, still bad mic echo
I’ve had a couple versions of the RIG 500 series headphones and all of them have been really comfortable and the sound quality is great. However, all of them have had the same issue and even this new version has it, you can’t have the volume turned all the way up if you are using the microphone unless you want echo. I don’t know if it is their inline controls that cause it, but if you pass about 75% on the volume control and are in a voice chat party, the game sound and everybody's voice will be returned to them annoying everyone in your party. The headset is comfortable and I can go for hours without any discomfort on my ears or head. The headband is metal, so they should last through lots of use. The dual material earcups help create some noise isolation while not creating a sweat barrier around the ears. The sound quality is pretty nice, especially when paired with the included Dolby Atmos code. A shame Dolby has made it into a subscription service. They changed the wire from a detachable version with 90 degree plugs to a shorter hardwired and straight plug making it stick out a bit far on the controller. The microphone is detachable and flexible, so you can get it right where you want it. These claim they are made for Xbox, but anything with a 3.5mm headphone jack will work with them. The Dolby Atmos code will only work with Xbox and Windows 10 compatible devices though. Overall, it is a nice headset, but I really dislike having to turn my volume down when I want to chat with friends. This is a recurring issue with these headphones, so it’s not a buggy set. I can’t recommend them to anyone that wants to enjoy the full sound and use the microphone though. If you don’t intend to use the microphone much, like you have an external microphone or don’t mind turning them down for everyone else, then these are still comfortable and sound great.
Posted 4 years ago by DavidJr