Customer Ratings & Reviews

Hi Lala.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Indoor Cam (2nd Gen.) online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

Common reasons for cameras refusing to reconnect include wifi connectivity problems, the device not staying online, or random disconnections from wifi. If your device fails to reconnect, please try the following steps: ensure your camera is connected to a 2.4 GHz wifi network, verify your wifi signal strength is adequate at the camera location, and check if there are any known technical issues affecting Ring devices. If the camera disconnected immediately after setup or keeps going offline, you may need to perform a fresh setup by scanning the QR code again during the device setup process.

If any additional information is needed regarding your Ring Indoor Cam (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Miyuki from Ring.

Hi llcintexas.

We really appreciate you sharing your Ring experience with us, as well as your feedback on the installation process. We understand how important it is for your Ring Indoor Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. We really appreciate you sharing your Ring experience with us, as well as your feedback on the installation process.

I would be happy to address your concern regarding the issue that you are experiencing with the delay in motion detection of your Ring Indoor Cam. It is important to ensure that you have the proper motion settings in place for your environment. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Matthew from Ring.

Hi JanR.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Indoor Cam (2nd Gen.) record clear and concise videos so that you can effectively monitor your home. The Night Vision feature is an invaluable feature of the Ring Indoor Cam (2nd Gen.) that allows you to clearly view what’s happening on your property after dark. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected in regards to the Night Vision feature. To ensure that the Night Vision feature works as intended, make sure your Ring Indoor Cam (2nd Gen.) infrared light is toggled on in the Ring app. The infrared light control is in your Ring app under Video Settings. Enable "Color Night Vision" in the Ring app to help improve clarity at night.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.

You can also try rebooting your Ring Indoor Cam (2nd Gen.) in the Ring app.

Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device that you wish to reboot.
Tap on the "Device Health" tile.
Scroll down to "Reboot This Device."
Give your device a few moments to start back up.

We invite you to reach out to our community if any additional information is needed regarding your Ring Indoor Cam (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi CyprianS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Indoor Cam (2nd Gen.) to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Indoor Cam (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is not operating as expected regarding the motion zone settings. If the motion detection zone on your Ring Indoor Cam keeps resetting to its default settings, there are a few things you can try to resolve this. First, make sure your Ring app is updated to the latest version. When you set up your motion zones, wait a few seconds on the settings screen before navigating away to ensure the changes are fully saved. It is also worth checking your device's Wi-Fi signal strength under Device Health in the Ring app, because a weak or unstable connection can sometimes cause settings to revert. If you recently changed your Wi-Fi network on the device, that can also trigger motion zones to reset back to the full field of view. As a next step, try deleting all your existing motion zones and creating new ones from scratch. If the problem continues after that, removing the device from the Ring app and re-adding it can sometimes clear up persistent software glitches.

For more information on your Ring Indoor Cam (2nd Gen.), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.