Customer Ratings & Reviews

Hello Electronicgeek2089,

Thank you for taking a moment to leave your review on the Ring Alarm. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi great.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Alarm 8-Piece Kit to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Alarm are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing to your expectations. The Ring Alarm 8-Piece Security Kit is designed to secure entry points, detect motion, and more, with Alarm Sensors that trigger your Alarm’s siren. You can easily control all aspects of your Ring Alarm using your phone, tablet, or the computer. You can arm and disarm your system with the free Ring app (available on iOS and Android) or the website by logging in to your account on Ring.com. You can use the Keypad if you’re indoors and not near your phone or tablet.
Ring Alarm provides three Security Modes to control your system:

Home Mode arms your door and window Contact Sensors by default, keeping you safe when you’re at home.
Away Mode arms all of your select sensors, ideal for when no one is home.
Disarmed Mode allows you to go in and out of your home without setting off the Alarm.
You can also link your cameras to your Ring device Modes, and automatically enable and disable video recording to protect your privacy.

The Ring Alarm Base Station comes with a 24-hour backup battery that kicks in whenever the power at home goes out. If you subscribe to Ring Protect Pro, you’ll also get Alarm cellular backup service to help your Ring Alarm stay online and help you stay connected to our monitoring center during an outage.

If any additional information is needed regarding your Ring Alarm 8-Piece Kit question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello MrJoe,

Thank you for taking a moment to leave your review of the Ring Alarm. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

All the best,
Antonio from Ring

Hello MitchMartin,

We are pleased to read that you are finding value in your mother's Ring Alarm Kit purchase. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home!

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Alarm 9-Piece Kit. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hi JMVD. Making sure you can rely on your home security is key to having that peace of mind. Your Ring Security Cameras should automatically reconnect after a wifi outage, assuming both power and wifi has been restored. If they don't automatically reconnect, that could indicate that the signal the Cameras are receiving could be weak or unstable. Try reviewing the information in this Help Center article to learn more: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. All the best, Ashley from Ring.

Hello TLVM,

Thank you for leaving a review. We love reading how your Ring Alarm has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.