Customer Ratings & Reviews

Hello Keypad,

Thank you for sharing your experience with us! We here at Ring understand how important it is to have all the needed parts to ensure your device works as intended. If you do not see the charger initially please fully open and remove all components of the box. If you have tried the above steps and still need assistance, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -Jamila at Ring

Hello HALIBUTTY1.

Thank you for taking a moment to leave your review rating on the Ring Alarm 9-Piece Kit. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Alarm 9-Piece Kit. We look forward to hearing from you!

Thank you,
Melissa from Ring.

Hello Steve,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Stickup Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello servicereview,

Thank you for taking the time to share your Best Buy experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Alarm device right away! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the installation concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring

Hello BOOMER,

Thank you for sharing your customer service experience with us. We understand how important it is for your devices to work as intended and would like to be granted another opportunity to assist with doing so. If willing, please reach out to us directly at 18006561918 so that we can further address your Ring Alarm concerns. We look for hearing from you.

-Jamila at Ring.

Hello Nelle, We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad could not install your Ring Alarm for you. We hope you were able to find an alternate installer, who successfully installed your device. Having the peace of mind, in your home security, you purchased Ring for is critical!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Alarm.

Thank you,

Hello Sheree,

Thank you for leaving a review. We love reading how your Ring Alarm is added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi TerryR. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Alarm 8-Piece Kit to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Alarm are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing to your expectations. The Ring Alarm 8-Piece Security Kit is designed to secure entry points, detect motion, and more, with Alarm Sensors that trigger your Alarm’s siren. There are some environmental factors that can contribute to false alerts from your sensors. Pets, light changes, and other movement can set off a false alarm. Check that elements and pets inside your home won’t accidentally set off motion detectors. That might include helium balloons, rotating fans, shiny objects, flickering lights, and curtains placed over an air vent. Any movement within your home can trigger the motion detector when your Ring Alarm is armed “away,” potentially setting off the alarm. Replace low batteries and faulty equipment immediately. If your Ring Alarm sends you a notification that a Contact Sensor has a low battery, replace it immediately. If a device breaks in some way, bypass it when you arm your home and replace the battery as soon as possible.

We have shared some useful setup tips for your Ring Contact Sensors here to help you avoid false alarms:

Review your Contact Sensor to ensure you've set it up your device correctly.
Use the right placement settings.
Set a door you use often to Main Door.
Set a door you rarely use to Secondary Door.
Always set windows to the Window setting.
Adjust Entry and Exit delays to give you enough time to enter, exit, and use your alarm without setting off false alarms.
Close doors and windows tightly to ensure they are shut. If your door or window pops open, it can set off a false alarm.
Securely attach Contact Sensors and Magnets to your doors and windows. If it falls off while armed, it could set off a false alarm.

If any additional information is needed regarding your Ring Alarm 8-Piece Kit question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Orlando. I understand that having Contact Sensors mounted correctly and staying mounted is important. This Help Center article here is a great guide for proper mounting: https://support.ring.com/hc/en-us/articles/360043818431-Tips-for-installing-your-Contact-Sensor-2nd-gen-. As a best practice, be sure to clean the mounting surface prior to mounting and ensure that the surface is flush with the Contact Sensor. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi ArtJ. Thank you for sharing your experience with us. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad could not install your Ring Alarm 8-Piece Kit for you. We hope you were able to find an alternate installer, who successfully installed your device. Having the peace of mind, in your home security, you purchased Ring for is critical!

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm 8-Piece Kit.

Thank you,
Melissa from Ring.

Hello gbaby,

Thank you for taking a moment to leave your review on the Ring Alarm. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring