Customer Ratings & Reviews

Hi, thank you for reaching out. I know how discouraging it can be when something doesn't work as expected. The Ring Alarm Contact Sensor requires the Ring Alarm Base Station to set it up and use it in the Ring app. You can find more information here https://support.ring.com/hc/en-us/articles/360039497552-Ring-Alarm-Contact-Sensor-Setup-and-Use. If that information doesn't answer your questions, try searching the Ring Community at https://community.ring.com/ to find solutions from other neighbors. Best wishes, Ashley from Ring.

Hello Refrigerator,

Thank you for investing in home security through Ring. We know how important it is to trust your home security devices to protect your home. Your Ring Alarm Contact Sensor should stay securely mounted to your wall for peace of mind. We're here to help solve this with you.

In order to ensure lasting service, it's important to attach these sensors to clean surfaces. Otherwise, dust and other debris can prevent the adhesive from properly making contact with the surface.

Additionally, one must ensure the sensors don't repeatedly make contact with each other or other objects. Below is an article that goes into more detail on how to properly install these sensors.

https://support.ring.com/hc/en-us/articles/360018549231-How-to-Install-your-Ring-Alarm-Contact-Sensors-on-Different-Types-of-Doors-Windows-and-Trim

Please reach us when you get a moment. We'd love to gather more details and help find the best way forward.

Regards,
Marlom at Ring

Hi Yadira,

The Ring app is essential to setting up your Ring Alarm, so we understand how important this step in the process is. The first concern we want to make sure of is that your device has enough storage available to download the Ring app. You can access this information within the storage settings on your phone. Additionally, the Ring app is compatible with Apple devices, and must be iOS 12 or newer. Android devices must be version 6.0 or newer.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you,
Caitlin with Ring

Hello bespinoza,

We know how important it is to ensure that your account is secure. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. Rest assured that our team is here to provide you the assistance that is needed.

The Ring Alarm Contact Sensor is designed to monitor your doors and windows. The Contact Sensor is made up of two parts- the sensor and the magnet - and when installed on your door or window, it can tell if the door or window is open or closed. By default, your Ring Alarm Contact Sensors are armed when using both Away and Home Mode. Here is a helpful article that elaborates on the Ring Contact Sensor and how to get the most out of it’s settings: https://support.ring.com/hc/en-us/articles/360039497552-Ring-Alarm-Contact-Sensor-Setup-and-Use.

These are a few of the features that this device offers:

ARMED MODES: When armed, the Contact Sensor will trigger your Ring Alarm if a door or window is opened. You can customize your Sensor mode settings.

ENTRY AND EXIT DELAY: If your Contact Sensor Placement is set to Main Door, you can customize your entry and exit delays to have enough time to leave after arming, or enter and disarm.

BYPASS SENSORS: If a Contact Sensor is open or offline at the time of arming, or if you want to leave a window open, you can bypass the Contact Sensor to leave it unarmed.

ALEXA ROUTINES: Use your Contact Sensors to trigger Alexa routines.

ALERTS AND HISTORY: Get alerts when a Sensor is opened, and review Sensor activity history in the app.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. 

Thank you, Jamila with Ring.

Hello Lowqualitycheapproduct,

Thank you for taking the time to share your Ring Alarm Contact Sensor experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello SD007,
Thank you for reaching out to us by leaving a review. The Ring Alarm Motion Detector is designed to give you peace of mind by giving you real time alerts of motion in your home. Rest assured, we will get to the root of your concerns.
Based on your review, It seems that you are having trouble with your Motion Detector staying online. Try these steps, one at a time, and see if any of them resolve the issue before moving on to the next step. If the light flashes green one time, it’s back online and working.
Press the button on the front cover.
Move the Motion Detector closer to the Base Station.
Move a Range Extender between your Motion Detector and the Base Station.
Remove the back cover from the device (which will tamper it), then replace the cover.
Remove the back over, remove both batteries, wait a few seconds, then reinsert them.
If nothing works and there is no light on the Motion Detector, try replacing the batteries with new ones.
For more information please see our help center article: https://support.ring.com/hc/en-us/articles/360042653931-Troubleshooting-your-Ring-Alarm-Motion-Detector-2nd-generation-.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm Motion Detector concern. Thank you, Jamila with Ring

Hello Lolo4,

Thank you for taking a moment to leave your review of the Ring Alarm Contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. 

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Nolafilmfan,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Alarm Motion Detector right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Motion Detector. We are eager to turn around your experience!

Thank you, Jamila with Ring.

Hello Lolo4,

Thank you for taking a moment to leave your review of the Ring Alarm Contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. 

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hi MariofT.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors.

Sincerely,
Matthew from Ring.