Customer Ratings & Reviews

Hi Squad.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Juan.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Ring Alarm Contact Sensor (2nd Gen) to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Ring Alarm Contact Sensor (2nd Gen) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take if your Ring Alarm Contact Sensor (2nd Gen) is disconnecting easily when opening and closing windows and doors:

1. Check the positioning of the sensor and magnet - they should be properly aligned and no more than 1 inch apart when in the "closed" position.
2. Move the Contact Sensor closer to the Ring Alarm Base Station to improve connectivity.
3. Add a Range Extender between the Contact Sensor and Base Station to improve signal strength and range.
4. Test the connection by pressing the button on the front of the device: - Three green blinks means it's ready to connect to the Base Station - Single green blink means it's connected and communicating properly - Single red blink indicates it cannot communicate with the Base Station
5. Check the battery power - cold temperatures may drain batteries faster. The sensor uses two CR2032 batteries which should last up to 3 years depending on usage.

If the above steps do not resolve the issue, we recommend to perform a factory reset on the device. You can reset your Contact Sensor by following these steps:


* Slide to remove the Contact Sensor from its base.
* Use a pin or paperclip to press and hold the pinhole reset button on the back. After the LED light turns off, release the reset button.


For more information on your Ring Ring Alarm Contact Sensor (2nd Gen), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Subg.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Alarm Contact Sensor (2nd Gen)! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Shopper.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Alarm Contact Sensor device and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hi Maggie.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

The Ring Alarm Contact Sensor needs to connect to a Ring Alarm Base Station or Ring Alarm Pro to function.The Ring Alarm Base Station serves as the central communication hub connecting sensors to the Ring app. It also triggers alarms and sends notifications to your phone when sensors are activated, and it acts as the control center for arming/disarming the system, adjusting settings, and managing the overall Ring Alarm system.

For more information on your Ring Ring Alarm Contact Sensor (2nd Gen), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Tablet.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.