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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1237 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers regard the Alarm Contact Sensor (2nd Gen) (2-Pack) highly for its ease of use and straightforward installation. The sensor's compact size and reasonable price are also well-received, along with its compatibility with the Ring system. However, some customers have reported issues with connection stability and range limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,237 reviews
  • Rated 5 out of 5 stars

    Great add on

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add on motion detector for the ring system set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sensor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. I wish they were a little smaller

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had to return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new to ring did not know these only work if you have the alarm portion. Not cameras and doorbell. I think they would have been great just like the rest of ring.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs Improving but Ring Owners still need it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they sold these in a single pack. The build quality is very fragile if it falls from where you put 9 times out of ten it will stop working properly, and thats even if it works out of the box properly. I had to mess up on me, one drained battery waay to fast and the other always said door was open. Had to return both. The new ones have been working good so far. I wish ring would make a better locking mechanism to keep it attached because its too easy to remove.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hello RedC,

      Thank you for taking the time to share your user experience with us. We understand the importance of having a seamless setup experience and how it can be concerning to see that the Ring Alarm Contact Sensor will not set up accordingly. Rest assured that it is a top priority for us to get this working for you. 

      Based on your review, it seems that you would like the Ring Alarm Contact Sensor to be sold in a singular pack and also that you are having trouble with a sensor saying open when it is not. We would like to note that Bestbuy offers the contact sensor in a 1-pack option. Please see the following link: https://www.bestbuy.com/site/ring-alarm-contact-sensor-2nd-gen-1-pack-white/6403955.p?skuId=6403955.

      Also, if you notice your contact sensor is saying open when the door is physically closed, we recommend checking to see if the notches on the sensor are lined up properly. If the notches are not lined up properly, it may cause the sensor to provide incorrect readings. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360039497552-Ring-Alarm-Contact-Sensor-Setup-and-Use.

      If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/

      Thank you, Jamila with Ring. Ring

  • Rated 4 out of 5 stars

    Ring Door sensor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful. This cannot be used on its own. Requires another Ring mechanism to function.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi Nyquil.
      Thank you for taking the time to share your feedback with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Alarm Contact Sensor are incredibly valuable and help provide you with peace of mind about your home security.
      The Ring Alarm Base Station is required to use any Ring Alarm components, including the Ring Alarm Contact Sensor. The Ring Alarm components utilize z-wave to connect to the Ring Base Station, and the Ring Base Station uses wifi to communicate information to you via the Ring App.
      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
      Thank you,
      Miyuki from Ring. Ring

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great have it on all my windows all my doors you never miss an alert aways know if a door or a window was left open

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ring Sensor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this in damaged packaging and returned due to this. I’m sure the item was not defective but was not taking the risk of using it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ring Alarm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got more sensors to add to the Ring alarm I already have. Love the Ring alarm and just want to protect the other windows and doors too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need Base

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to buy the base for the sensors. I was not told and had to return them.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi Rebel74.

      Thank you for taking the time to share your experience with us and other consumers. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Alarm Contact Sensor (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

      The Ring Alarm Contact Sensor (2nd Gen.) allows you to expand your Ring Alarm system to secure each door and window in your home and get alerts as soon as they open. The Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including digital arming and disarming and integration with other Ring, Echo, Alexa, and third-party products. Use of the Ring Alarm Contact Sensor (2nd Gen.) requires the Ring Alarm Base Station.

      If any additional information is needed regarding the Ring Alarm or Ring Alarm Devices, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

      Thank you for being the best part of Ring! Have a wonderful day!

      Sincerely,
      Matthew from Ring. Ring

  • Rated 4 out of 5 stars

    Ring pack

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work so far.. Price is ok. Hopefully it goes lower..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Useful and Cost-effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful and cost-effective if you have multi-entry needs to be covered and secured.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ring Alarm Sensors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were an add on for our recent ring alarm system. Great products, I just wished they didn’t cost so much for only 2.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Very Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not really handy with these types of things but it was easy to understand and install

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hello chuckie,

      Thank you for taking a moment to leave your review on the Ring Alarm Contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

      Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

      Thank you, Jamila with Ring Ring

  • Rated 4 out of 5 stars

    Good product but pricy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the system but the price point is way too high if you have many windows.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it is supposed to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, I wish it had a slightly wider field of view

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi flyoverfred.

      Thank you for taking the time to share your feedback with us. It is great knowing that the setup of the Ring Alarm Motion Detector was easy and straight-forward. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

      Thank you,
      Miyuki from Ring. Ring

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to setup and use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation is extremely easy as I believe they made these as much idiot proof as they can.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Better Sensor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much nicer than the Gen 1 sensor. The small formfactor makes it easier to install on windows.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Will replace 1st gen fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was replacing with a first generation, and it works perfectly with my existing Ring system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea to add additional door openers to protect home.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi FelixDays.

      We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Alarm Contact Sensor (2nd Gen)! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

      Thank you,
      Miyuki from Ring. Ring

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to add on to system. Work great. Adhesive sticks well, easy to permanatlyount as well.

    I would recommend this to a friend