Customer Ratings & Reviews
- Model:
- 4SD1SZ-0EN0
- SKU:
- 6403955
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Alarm Contact Sensor (2nd Gen) (2-Pack) highly for its ease of use and straightforward installation. The sensor's compact size and reasonable price are also well-received, along with its compatibility with the Ring system. However, some customers have reported issues with connection stability and range limitations.
This summary was generated by AI based on customer reviews.
Ring Alarm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One is not working. I have to return it. I hope is no problems with the return process
I would recommend this to a friendBrand response from Ring
Posted .Hello Mary,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.
In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.
If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.
Limits if you don't pay for subscription
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can use without subscription but there are limits when purchasing and you don't want to pay for a subscription. I want complete control of my own monitoring not to be limited because I choose not to pay a company. I also returned because the price $100...you might as well pay for the full alarm system $150.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Lovegadgets,
Thank you for taking a moment to leave your review of the Ring Alarm contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Antonio from Ring
Spend additional $119.99 to make it work!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No associate at Best Buy told me that I had to purchase a ring base station whose price is $119.99 to make this contact sensor work! I realized it when installed it in Ring App. This is totally different from Ring doorbell and security cams which does not require any additional accessory! I will return it soon.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi George.
Thank you for taking the time to share your experience with us. We understand the importance of having all relative product information prior to purchasing. The Ring Alarm Contact Sensor (2nd Gen.) is designed to provide you with the peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like you are concerned with the need for the Ring Alarm Base Station to use the Ring Alarm Contact Sensor (2nd Gen.). At Ring, we do our best to be transparent with the information that is provided on the product packaging to ensure that you have everything that you need. The Ring Alarm Contact Sensor (2nd Gen.) configures to the Ring Alarm Base Station through a Z-Wave frequency to provide you with alerts to activity throughout your home.
If you need additional support, we recommend reaching out to our community. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors.
Thank you,
Melissa from Ring.
Simple, effective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the step out option, did need to buy an additional piece for the gap my door has, but perfect none the less.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well with the Ring Alarm System. Had to get an extra because my set didnt come with enough
I would recommend this to a friendGreat addition to our home security.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ring family of home protection. These were a nice addition to our cameras.
I would recommend this to a friendContact
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the old contacts and I upgraded to the new one
I would recommend this to a friendI love ring
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring has been a lifechanger. Gives good peace of mind
I would recommend this to a friendSuper easy to install via the app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to install via the app, they work as intended, and I have not experienced any connectivity issues with the hub or Ring system.
I would recommend this to a friendSold Wrong item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.John horst Sold me something for a ring alarm I needed something for my ring camera what he sold me was not compatible with my ring doorbell
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi JohnHorst. I'm sorry to hear you received the wrong device. I'd recommend following up with the retailer you purchased the Motion Detector from so they can ensure you get the correct device. Best wishes, Ashley from Ring.
- Cons mentioned:Stickiness
Ring sensor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has not standard after sticking to door. Not satisfied
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi SudheerPotluru. Making sure that all of the components of your Ring Alarm system are working is key to your sense of safety and security. You can find various troubleshooting tips for your Contact Sensor (2nd generation) in our Help Center article here: https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-Your-Contact-Sensor-2nd-generation-. If that article doesn't answer your questions, check out the Ring Community at https://community.ring.com/. As our peer-to-peer forum, the Ring Community allows you to interact with other neighbors and ask each other questions. Best wishes, Ashley from Ring.
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work without a hub and a subscription but Best Buy fails to tell you that prior to purchase. Nor will they take them back so buyer beware of this scam.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Gram.
Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Alarm Contact Sensor (2nd Gen.) right away. The features and technology provided by the Ring Alarm Contact Sensor (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
The Ring Alarm Contact Sensor (2nd Gen.) is designed to work with the Ring Alarm Base Station to be keep your entrances secure. The Ring Alarm Base Station is required to connect and configure the sensor.
The Ring Alarm has a self-monitoring option. Self-monitoring is when you monitor the Ring Alarm yourself. You can self-monitor with a Ring subscription or without a subscription. If you choose to self-monitor your Ring Alarm, your Ring Alarm siren will go off, but you’ll need to call for emergency responders yourself.
We invite you to reach out to our community if any additional information is needed regarding your Ring Alarm Contact Sensor (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
Thank you,
Amilia from Ring.
Flaky, intermittent contact sensor faults.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Contact sensors are very flaky, and keep intermittently going off on Tamper Fault. Some times waking me up, and goingoff in the middle of the night! This is the fourth one arleady that is defective out of fourteen devices. It makes the whole alarm system very unreliable. Yes, I did go through the "Resolving a Tampered Contact Sensor 2nd Generation" tutorial.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Toolatenow,
Thank you for leaving a review on the Ring Alarm Contact Sensor. Ring understands the importance of having your Ring Contact Sensor online and working so you can keep your home secure. We know you rely on your Ring Contact Sensor to alert you to activity in and around your home. We will be more than happy to help you with this today.
Based on your review, it seems like you are having trouble with your Ring Alarm Contact Sensor staying online. If this is the case, we recommend bringing the sensor close to the Ring Alarm Base Station and tampering with the sensor. To tamper with the sensor, slide the cover off the device, and then put the cover back on. This may help the sensor have a better connection and stay online. Please see our help center article for more troubleshooting information: https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-your-Contact-Sensor-2nd-generation-.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring.
Not worth it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Silly gadget to have. You dont need it. Kind of just an add on thats not needed
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Kate.
Thank you for taking the time to share your feedback with us. We understand the importance of having all relevant product information prior to purchasing. The Ring Alarm Contact Sensor (2nd Gen.) was designed to activate based on your specific needs. We can definitely provide you with more information regarding the concern that you mentioned in your review.
We are happy to provide you with more information on the functionality of the Ring Alarm Contact Sensor (2nd Gen.). The Ring Alarm Contact Sensor (2nd Gen.) allows you to expand your Ring Alarm system to secure each door and window in your home and get alerts as soon as they open. The Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including digital arming and disarming and integration with other Ring, Echo, Alexa, and third-party products. Use of the Ring Alarm Contact Sensor (2nd Gen.) requires the Ring Alarm Base Station.
If any additional information is needed regarding your Ring Alarm Contact Sensor, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.
There’s better options
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really dislike ring I think there’s better options than ring out there
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi MatthewA.
Thank you for taking the time to leave your review of the Ring Alarm Contact Sensor (2nd Gen.). At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
The Ring Alarm Contact Sensor (2nd Gen.) allows you to expand your Ring Alarm system to secure each door and window in your home and get alerts as soon as they open. The Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including digital arming and disarming and integration with other Ring, Echo, Alexa, and third-party products. View ring.com/protect-plans for pricing and details. Use of the Ring Alarm Contact Sensor (2nd Gen.) requires the Ring Alarm Base Station.
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Alarm Contact Sensor (2nd Gen.). We look forward to hearing from you!
All the best,
Melissa from Ring.
Works on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works on if you can set it up right. I couldn’t get the sensors to line up on the door so I could only use them on the windows
I would recommend this to a friendBrand response from Ring
Posted .Hello Addy,
Thank you for leaving a review on the Ring Alarm Contact Sensor. Ring understands the importance of having your Ring Contact Sensor online and working so you can keep your home secure. We know you rely on your Ring Contact Sensor to alert you to activity in and around your home. We will be more than happy to help you with this today.
Based on your review, it seems like you are having trouble installing your Ring Alarm Contact Sensor on your door. If this is the case, we recommend you see our help center article for tips and tricks on installing sensors on different types of doors: https://support.ring.com/hc/en-us/articles/360043818431-Tips-for-installing-your-Contact-Sensor-2nd-gen-.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring.
Here we go again get the base 1st
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to 1st have a base maening some required oarts needed with this purchase to actually use and so no not so easy set up. Ofcourse we found out a few hours later aftwr having almost evey other ring product but that security base oy
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Bnewb
We understand the importance of having a seamless setup experience. Your happiness and overall satisfaction are our top priorities
The Base Station is the heart of the Ring Alarm system and is actively connected to and commands all of the Ring Alarm devices connected to the system. This is where all of the functions of Ring Alarm pass through and are controlled from.
This article can help you get your Ring Alarm System set up and running and will walk you through setting up your system and the other things you'll need to do get the most out of your Ring Alarm system: https://support.ring.com/hc/en-us/articles/115005319346
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
All the best,
Antonio from Ring
Ring sensor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t figure out how to get it to work had to return it
I would recommend this to a friendBrand response from Ring
Posted .Hello Mike,
Thank you for taking a moment to leave your review of the Ring Alarm Contact Sensor. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you, Jamila with Ring.
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with the app . I have called customer service multiple times to have someone come out and help me with the product and no one has came. Horrible product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi, thank you for reaching out. I know how discouraging it can be when something doesn't work as expected. The Ring Alarm Contact Sensor requires the Ring Alarm Base Station to set it up and use it in the Ring app. You can find more information here https://support.ring.com/hc/en-us/articles/360039497552-Ring-Alarm-Contact-Sensor-Setup-and-Use. If that information doesn't answer your questions, try searching the Ring Community at https://community.ring.com/ to find solutions from other neighbors. Best wishes, Ashley from Ring.
Ring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To early to comment, but fell down after 2 weeks..
I would recommend this to a friendBrand response from Ring
Posted .Hello Refrigerator,
Thank you for investing in home security through Ring. We know how important it is to trust your home security devices to protect your home. Your Ring Alarm Contact Sensor should stay securely mounted to your wall for peace of mind. We're here to help solve this with you.
In order to ensure lasting service, it's important to attach these sensors to clean surfaces. Otherwise, dust and other debris can prevent the adhesive from properly making contact with the surface.
Additionally, one must ensure the sensors don't repeatedly make contact with each other or other objects. Below is an article that goes into more detail on how to properly install these sensors.
https://support.ring.com/hc/en-us/articles/360018549231-How-to-Install-your-Ring-Alarm-Contact-Sensors-on-Different-Types-of-Doors-Windows-and-Trim
Please reach us when you get a moment. We'd love to gather more details and help find the best way forward.
Regards,
Marlom at Ring