Customer Ratings & Reviews

Hi Daman. Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Alarm Contact Sensor (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like the device is not performing as expected. At this time, Samsung SmartThings is not officially supported by Ring, so some features may not fully operate as you are expecting with this integration. Ring Alarm is an affordable and comprehensive DIY home security system. Mount Ring Alarm Contact Sensors to any door or window to monitor whether they’re open or closed. Contact Sensors are battery-operated and can be set up with double-sided tape or using screws.

You can use your Ring Alarm Contact Sensors to trigger Alexa routines. Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Alarm Contact Sensor (2nd Gen.). The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Nick,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The Ring Alarm Contact Sensor is designed to monitor your doors and windows. The Contact Sensor is made up of two parts - the sensor and the magnet - and when installed on your door or window, it can tell if the door or window is open or closed. By default, your Ring Alarm Contact Sensors are armed when using both Away and Home Mode.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Antonio from Ring

Hi Twintips007.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Alarm Contact Sensor 2nd Gen to operae as intended so that you can effectively monitor your home. The features and technology behond the Ring Alarm Contact Sensor 2nd Gen are incredibly valuable and help provide you with peace of mind about your home security. We can definitley provide you with more information regarding the concern that you mentioned in your review.

It sounds like you are experiencing an issue with reinstalling Ring Alarm Contact Sensor. The best way to remove a Contact Sensor would be to use a hairdryer to soften the adhesive and then using a putty knife to peel the Contact Sensor off of its mounting surface without damaging that area. 3M double sided tape or 3M Command Strips is also a great replacement for the adhesive and can be found at most stores or online.

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi TheMann.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.