Customer Ratings & Reviews

Hi Vjmc.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Battery Doorbell! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi CharlesC

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Battery Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

All the best,
Miyuki from Ring.

Hi Rckgregory.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Battery Doorbell so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If the above steps do not resolve the issue, we recommend reaching out to our Ring Customer Support team. They are available 24/7 at: 1-800-656-1918. We also invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi Oaoa.

Thank you for sharing your experience with us. We understand how critical it is for your Ring Battery Doorbell to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

I would be happy to address your concern regarding the issue that you are experiencing with the delay in motion detection of your Ring Battery Doorbell. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi ShadenH.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Battery Doorbell are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the Ring Battery Doorbell is not performing as expected. We wanted to share with you some of the key features that the device offers. The Ring Battery Doorbell offers a wide field of view, providing 150° horizontal and vertical coverage with features like Color Night Vision and HD Video. From package deliveries and motion detection to visitors, you’ll see it all from wherever you are right in the Ring app.

For more information on your Ring Battery Doorbell, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.