Customer Ratings & Reviews

Hi Melanie.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Battery Doorbell detect motion as intended. The Ring Battery Doorbell was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the- missed motion issue you mentioned in your review.

This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi AlfonsoC.

Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring _Battery Doorbell. Being able to save, download, and review footage captured by your Ring Battery Doorbell is a valuable feature of the Ring Home Plan. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are experiencing an issue while trying to subscribe to the Ring Home Plan. You can subscribe to Ring Home from your account on Ring.com. Follow these steps:

1. Sign in to your account at Ring.com. On a phone or tablet: Tap the menu (☰).
2. Select Plan from the menu.
3. You may be asked to enter your password.
4. Select Unsubscribed Devices. You’ll see which device(s) are not covered by a plan.
5. Select Subscribe.
6. Choose a plan to cover your device(s). If eligible, you have the option to add a Professional Protection Service.
7. Add your payment method and complete checkout.

We invite you to reach out to our community if any additional information is needed regarding the Ring Home Plan. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you for being the best part of Ring!

All the best,
Miyuki from Ring.