Customer Ratings & Reviews

Hi Eddie.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you are concerned about adding shared users. Ring account owners can easily share access to their devices without scanning the QR code or sharing passwords. To add, remove, or edit a Shared User, follow these steps:


1. Open the Ring app to the main dashboard.
2. Tap the menu (☰).
3. Tap Control Center.
4. Tap Shared Users.
5. Tap Manage next to the location where you want to add a Shared User.
6. To add a Shared User, tap Add User or Add User or Pet.
7. Select which type of user you would like to add and follow the in-app prompts.
8. Tap Send Invite.
9. The recipient will get an email notification valid for 7 days.
10. To remove a Shared User or edit the devices they can access, select the Shared User you want to remove.

* To remove the user, select Remove User, then tap Save.
* To edit access to specific devices, toggle on or off the select device(s), then tap Save.


If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi JaniceE.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.

Hi alissa914.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup and installation process, as this allows you to start using your Ring Battery Doorbell right away. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy customer service department at: 1-888-237-8289. We are confident that they will be able to provide you resolution to this concern.

If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Matthew from Ring.

Hi WillieB.

Thank you for taking the time to share your experience with us. We are glad to read that you are enjoying your new Ring Battery Doorbell! We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you are concerned with the need for the Ring Home Plan subscription. The Ring Home Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. Without a Ring Home Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.