Customer Ratings & Reviews

Hello marty48911,
We appreciate you leaving a review on the Ring Chime Pro. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. The Chime Pro is intended to extend wifi coverage through your house, specifically to a Ring device. Rest assured, we are here to assist you in resolving your dual band connectivity concern.
Based on your review it seems that you are having trouble connecting your Ring Chime to your wifi. If this is the case we recommend unplugging the Ring Chime for 30 seconds and then plugging it back in. Once done you may continue setting up your Ring Chime. For more information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns .
For any additional questions or concerns regarding your Ring Chime, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring

Hi Whatthe,

I am so glad you asked this question. Your Ring Chime is designed to set up with ease and send you reliable notifications when someone is at your door. I would like to investigate this concern with you directly, and find a solution in a timely manner. If you are not receiving a chime when a specified event takes place, then I would recommend checking the Ring App settings to ensure the doorbell notification has been enabled properly. To do this please follow the step-by-step instructions listed:

1. From your Ring App, tap on the three lines located at the top left-hand corner of your screen.
2. Select Devices, and tap on the doorbell you wish to connect to the Ring Chime.
3. From the icon menu, select Linked Chimes. This will show you all available devices you may have connected, and how you would like it to notify via the Ring Chime. Be sure to select the device you wish to manage.
4. The next page will show you what will happen when someone rings your doorbell. If the music note button is not highlighted, be sure to tap the icon to enable this feature.

Press save if this option is applicable. I would like to ensure your question was answered correctly. Please reach out to us at your earliest convenience, or find more answers on our Help Center at https://support.ring.com/hc/en-us.

Thank you,
Caitlin with Ring

Hello Dmad206,

We understand the importance of having a seamless setup experience and how it can be concerning to see that the Ring Chime will not set up accordingly. Rest assured, that it is a top priority for us to get this working for you.

For the device to function as intended, you’ll need to ensure your Ring Chime is properly set up through the Ring app. Please follow the steps in this article to complete the in-app set up: https://support.ring.com/hc/en-us/articles/115001773546-Setting-Up-Your-Ring-Chime-in-the-Ring-App.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Kiarash,

Thank you for taking a moment to leave your review on the Ring Chime. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello MrEMan,

The Chime and Chime Pro are plug-in devices that provide audible alerts whenever motion is detected or a doorbell’s button is pressed. It is intended to be a simple set up process within the Ring app. We are eager to provide you with steps to follow in order to complete this process properly and ensure your device is connected to your Ring camera or doorbell.

Here is a helpful article that walks through the linking process between your Ring device and the Chime: https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-your-Ring-Devices-to-a-Chime-or-Chime-Pro.

Once the device has been set up, follow these steps to link it to your Ring device:

* Tap the three-lines on the top left of the Dashboard screen.
* Select Devices.
* Choose your Chime or Chime Pro.
* Make sure the camera or doorbell you want is connected to the Chime.

We invite you to also visit our support forums, where you can learn more tips, tricks and find additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Flavor,

Thank you for sharing your experience with us. The Ring Chime is designed to give you an extra alert that someone is at your Ring device. We understand how important it is to have your Ring Chime working properly as it is used to notify us when someone is at the door. Rest assured that I am here to ensure that we can find a resolution for you today.

After reading your review it seems that you are having trouble with your Chime alerting you when you are in another room. If this is the case, we recommend adjusting the volume on your Ring Chime. To adjust the volume on your Ring Chime, follow the below steps:
• Tap the three-lines on the top left of the Dashboard screen.
• Select Devices.
• Choose your Chime or Chime Pro.
• Select Audio Settings
• Tap Chime Alerts or Chime Tones
o Then, you can select a tone ring alerts and/or Motion Alerts.


More information can be found here in our help center article: https://support.ring.com/hc/en-us/articles/360038168452-Ring-Chime-Pro-2nd-Generation-Information.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Bozner,

Thank you for taking the time to share your experience with us. This is not the experience we intend for you to encounter when trying to connect your Ring Chime device to your Ring Doorbell. The Chime and Chime Pro are plug-in devices that provide audible alerts whenever motion is detected or a doorbell’s button is pressed. It is intended to be a simple process within the Ring app. Rest assured, we are here to provide you with some steps to resolve this issue.

Once the device has been set up, follow these steps to link it to your Ring device:
* Tap the three-lines on the top left of the Dashboard screen.
* Select Devices.
* Choose your Chime.
* Make sure the camera or doorbell you want is connected to the Chime.

This article contains some advanced troubleshooting options that we think may resolve your issue, long term: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Chime device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello 4dus,
We appreciate you bringing this to our attention by leaving a review. The Ring Chime is a plug-in device that provides audible alerts whenever motion is detected or a doorbell’s button is pressed. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and am confident that I can find you a resolution in a timely manner.
Based on your review, it seems that your Ring Chime is no longer working. When this occurs, we recommend resetting the device. To reset your Ring Chime, press and hold the setup button on the side for 10-15 seconds. Once done, you can proceed with attempting to set up the device. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns#Chime_Pro_not_powering_up/
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila, with Ring.

Hello Ringchime,

Thank you for taking a moment to leave your review of the Ring Chime. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello Disappointed,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

Based on your review, it seems like you are having trouble with linking your Ring chime to your Ring device. If this is the case, we recommend checking to see if your Ring Chime is linked to your Ring device. For steps on how to do this, please see our help center article: https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-Your-Ring-Devices-to-a-Chime-or-Chime-Pro.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Kingsly,
Thank you for taking a moment to leave your review on the Ring Chime. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
If you still have the Ring Chime device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you, Jamila at Ring.

Hello Bloodpressure,

The Chime is a plug-in device that provide audible alerts whenever motion is detected or a doorbell’s button is pressed. It is intended to be a simple set up process within the Ring app. We are eager to provide you with steps to follow in order to complete this process properly.

Here is a helpful article that walks through the linking process between your Ring device and the Chime: https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-your-Ring-Devices-to-a-Chime-or-Chime-Pro.

Once the device has been set up, follow these steps to link it to your Ring device:

* Tap the three-lines on the top left of the Dashboard screen.
* Select Devices.
* Choose your Chime or Chime Pro.
* Make sure the camera or doorbell you want is connected to the Chime or Chime Pro.
* If not connected select Chime Pro Network and connect your device.

We invite you to also visit our support forums, where you can learn more tips, tricks and find additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Chargerwoes,
Here at Ring, we understand how critical it
is for your Ring Chime Pro to work as intended. It's a key component to ensure
all connected Ring devices have a strong signal, along with providing an
internal audio effect through your home. We are here to lend some assistance.
Based on your review, it seems that you are having trouble with your Ring Chime
Pro staying online. When this happens, we recommend unplugging the Chime Pro
for 30 seconds and then plugging it back in. The ideal placement for your Chime
Pro is about halfway between your wifi router and the device it’s connected to.
Wifi extenders work best with devices that won’t be moved, and ideally, the
maximum distance between the router and the device should be under 30 feet.
If the distance is greater than 30 feet, you might
need a different solution to a weak wifi signal, like a mesh network instead of
a wifi extender. A wifi router creates a single access point that broadcasts a
signal. The further the signal has to go, the weaker the signal gets. For more
information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding
your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon Thank you, Jamila with Ring

Hello Kittykat78,

We appreciate you leaving a review on the Ring Chime. The Ring Chime (2nd Generation) is an updated version of the classic Ring Chime. In addition to a stylish new design, Ring Chime's 2.4 GHz wifi connectivity will help you get notification for any and all of your Ring devices. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. Rest assured, we are here to assist you in resolving your dual-band connectivity concern. Based on your review it seems that you are having trouble connecting your Ring Chime to your wifi. If this is the case we recommend unplugging the Ring Chime for 30 seconds and then plugging it back in. Once done you may continue setting up your Ring Chime.

For more information on troubleshooting your Ring Chime, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding your Ring Chime, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring.

Hello TamB,

Thank you for taking the time to share your Ring experience with us. We strive to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them to keep you updated on activity at your home. You should be able to enjoy the peace of mind that the Ring Chime is designed to add to your home security with consistant audio alerts.

If you are having issues keeping your device connected to your network, please ensure that you are attempting the connection on a 2.4GHz network only. If you're still not able to successfully get the device online, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, the devices like to be rebooted about once a month for optimal performance.

Lastly, if the above does not resolve your concern, you can attempt a hard reset on your Chime. Please hold down the setup button for 15 consecutive seconds. The light on the front may begin to flash a few times. You will know the reset is complete when the light stabilizes to solid blue.

If you still have your Ring Chime, we would love to connect you with an online forum to discuss your network connectivity concerns in more detail. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Jack,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Ckland,

Thank you for taking a moment to leave your review of the Ring Chime. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Liperich1912,
Thank you for sharing your experience with us. The Ring Chime is designed to give you an extra alert that someone is at your Ring device. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.
After reading your review it seems that you are having trouble with your Chime alerting you when your phone is on silent. To ensure that your Chime alerts you at all times we recommend linking your Ring device to your chime, this can be done in the Ring App. To link your Ring device to your Ring Chime please see the following help center article: https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-your-Ring-Devices-to-a-Chime-or-Chime-Pro.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila with Ring

Hello NeedmoreGeekSquadhelp,

As a consumer, we understand how important it is to have all relevant information necessary before purchasing and installing your newly purchased Ring product. Rest assured, we are here to provide you with some helpful information to assist you.

Best Buy does offer some smart home services that would install our products, this is based on availability in your region: https://www.bestbuy.com/site/services/smart-home-services/pcmcat748300595063.c?id=pcmcat748300595063.

As an alternative, Ring does partner with an installation company as well. Here is more information about installation services we offer: https://site.ring.com/installmyring.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring