Customer Ratings & Reviews

Hi Displayname.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.

Hi Foodi.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you.

If you still have the Ring device in your possession, please reach out to our community. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Amilia from Ring.

Hi StepN.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. This issue may be related to your Wi-Fi signal strength or bandwidth at the time of the alert. To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

As a general rule, most Ring devices function best when upload and download speeds are around 2 Mbps or greater. If your speeds are much slower than that, you might try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Miyuki from Ring

Hi Matt.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like the device is not performing as intended. Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. Ring Floodlight Cam Wired Plus has ultra-bright, motion-activated LED floodlights, Customizable Motion Zones, Live View, Color Night Vision, a 105db siren and two-way talk.

We recommend that you reboot the device by following these steps:
Tap on the ☰ menu in the upper left.
Tap on Devices.
Tap on the Ring device with Light Schedule issues.
Tap on Device Health.
If the option is available, tap on Reboot this Device.
Follow the prompts in the Ring app.
The Ring app will display Reboot Successful after the reboot is complete.
Check the lights to see if they are still flashing or flickering.

If you need additional assistance with your Ring Floodlight Cam Wired Plus, please don’t hesitate to reach out to our dedicated 24/7 support team. We also recommend reaching out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Scott. I know how important it is to have optimal motion detection with your Spotlight Cam. The Spotlight Cam is weather resistant, but over time, the elements can be brutal. Details about our 1-year Warranty can be found here: https://ring.com/warranty. If you are subscribed to the Ring Protect Plan, you have an extended warranty. You can find information on our Ring Protect Plan here: https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan. If you contact our support team, they can determine your devices eligibility for replacement. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi WalterB.

Thank you for taking a moment to share your experience with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are passionate about our neighbors' security and are always working to put you at an advantage against crime. As many of our devices are wifi enabled, they do require a wifi signal to operate. If you're concerned about specialized burglars using wifi jammers, we recommend checking out our Stick Up Cam Elite with power over Ethernet capabilities. Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi AnnS.

Thank you for sharing your experience with us.

We understand the importance of having optimal video quality from your Ring Floodlight Cam Plus. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is not providing the video quality expected. Poor video quality is almost always caused by some sort of wifi issue. If you're getting heavy pixellation, this is usually due to slow wifi speeds. To test your wifi speeds, turn off your cellular data on your mobile device and make sure you are connected to the same wifi as your Ring device.

Open the Ring app on your smart phone or tablet.
Tap the three lines on the top left of the dashboard.
Tap Devices.
Select your device.
Tap Device Health.
Under Tools, tap on Test Your Wifi.
Tap Start to run a test that will measure your upload and download speed.
Both upload and download speeds should be at least 1 Mbps, although anything above 2 Mbps is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, you might consider replacing your router (especially if it's older than five years) or contacting your internet service provider to find out what they can do about providing faster internet service.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi user274018.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Floodlight Cam Plus to provide you with clear video quality. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with information to resolve the concern you mentioned in your review.

It sounds like you have some concerns with the video quality of your device. Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. If you are experiencing poor video quality, this may be due to slow internet speeds. We recommend running a wifi speed test:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools, tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi there. Being able to rely on your Floodlight Cam is key to your peace of mind and I'd be happy to offer some help. If you're experiencing any sound quality issues, try the troubleshooting steps listed here: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. For connectivity concerns, we have information how to troubleshoot the wifi signal here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If those suggestions don't help, try asking your question on the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can interact with other neighbors to find answers to your questions. All the best, Ashley from Ring.

Hi PaulF.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Floodlight Cam Plus capture all the correct motion events. Ring Floodlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Floodlight Cam Plus is an outdoor security camera that includes advanced video, audio, connectivity, and motion detection features. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Follow these steps to toggle on the switch for "Motion-Activated Lights" in the Ring app: Open the Ring app. Tap the menu (☰). Tap "Devices." Select the Ring Floodlight Cam Plus that you want to adjust. Select "Device Settings." Select "Light Settings." Toggle on the switch for "Motion-Activated Lights."

If any additional information is needed regarding your Ring Floodlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Matthew from Ring.

Hi Rhonda.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Floodlight Cam Wired Plus. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We would be happy to provide you with more information regarding the optional Ring Protect Plan.

We are happy that you have chosen the Ring Floodlight Cam Wired Plus for your home security needs. Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. Ring Floodlight Cam Wired Plus has ultra-bright, motion-activated LED floodlights, Customizable Motion Zones, Live View, Color Night Vision, a 105db siren and two-way talk. When you set up a new Ring video doorbell, camera, or alarm in the Ring app you will receive a 30-day Ring Protect Trial (unless you’re already a subscriber at the same location of the new device).

During the trial period, you will have access to Ring Protect subscription benefits, such as video recording, saving, and sharing capabilities. When the 30-day trial ends, videos will be deleted, unless you’re already subscribed to a Ring Protect Plan for that location.

Avoid losing access to your recorded videos and subscription features, by subscribing to Ring Protect before your trial period ends. You won’t be charged for your subscription until the end of the trial period. While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi RobertT.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Wired Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not performing to your expectations. The Ring Floodlight Cam Wired Plus is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High-speed internet is recommended. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router. We also recommend adding a Ring Chime Pro to your network. This device helps to extend your wifi signal to boost the network for all your Ring Floodlight Cam Wired Plus.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello JoeyB,

We understand the importance of motion being detected consistently on your Floodlight Cam Wired Plus. A device installed at the recommended height of nine feet off the ground with customized zones can ensure proper motion detection. When creating your motion zones, note the potential paths people take to approach and draw your motion zones to exclude areas where you do not want the Ring device to monitor, such as busy streets or neighbor’s houses.

Customizable motion zones are featured in all of Ring's AC-powered products, which allow for a fuller feature set and greater degree of customization. This system’s customization options let you draw up to three areas in the camera’s view to detect motion in. These "motion zones" allow you to define a specific area that you want your Ring to cover, while ignoring everything outside that area. By drawing your motion zones to exclude high-frequency areas such as public paths and roads, you can reduce the number of "false positive" motion notifications (such as cars driving by) and greatly increase the effectiveness of your Ring device. This article can help adjust the motion detection on your device: https://support.ring.com/hc/en-us/articles/360000124983-Proper-Positioning-for-Your-Floodlight-Cam.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hi FredA.

Thank you for taking the time to share this feedback with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Floodlight Cam Plus Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the Ring Protect Plan. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Visit our support center for additional details on the optional Ring Protect Plans.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Samantha. I know how frustrating it can be to run into technical issues. I'd highly recommend following up with our support team regarding the replacement, as they can check on the status for you. Our support team can be reached at one of the numbers available here https://support.ring.com/hc/en-us/articles/213608406#callus. Best wishes, Ashley from Ring.