Customer Ratings & Reviews
- Model:
- B08F6DWKQP
- SKU:
- 12496506
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
DON'T BUY GEEK SQUAD SERVICES
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS MY SECOND ATTEMPT TO PURCHASE THESE WIRED CAMERAS AND HAVE GEEK SQUAD INSTALL THEM. MADE APPT FOR 11/27 AND A WEEK LATER GET AN EMAIL TELLING ME THEY ARE COMING 11/8. (NO ONE IS HOME) CALLED AND WAITED ON HOLD FOREVER TO BE TOLD THAT I CANNOT HAVE MY SCHEDULED APPT FOR 11/27 SO I HAD TO PAY SOMEONE TO SIT AT MY HOUSE FOR THE RESCHEDULED APPT ON 11/13 BETWEEN 1-8 PM. 8PM COMES AND GOES AND NO ONE SHOWS. 1/2 HOUR LATER THE THIRD PARTY COMPANY CALLS AND HAD AN EARLIER ISSUE. THEY SAY THEY WILL COME ON 11/26. NO UPDATE IN MY ACCT FOR THE APPT SO I AM CALLING EVERY 3-4 DAYS AND EACH TIME TOLD THAT THEY WOULD RESEARCH BUT CANNOT SEND ANYONE UNTIL MID DECEMBER. THANK GOD THE THIRD PARTY INSTALLERS KEPT THEIR WORD AND CALLED ME ON 11/26. THEY CAME OUT AND COMPLETED THE JOB WITH NO HELP FROM THE GEEK SQUAD. THIS WAS ONE OF THE WORST EXPERIENCES OF MY LIFE. NO ONE AT BEST BUY CARED, THEY PROMISED COMPENSATION AND A CALL BACK THREE TIMES. NO ONE CALLED. AND NO COMPENSATION WAS GIVEN FOR THEIR AWFUL SERVICE. WILL NEVER USE GEEK SQUAD AGAIN INFACT I AM CANCELLING MY TOTAL TECH MEMBERSHIP. I DO NOT RECOMMEND USING BEST BUY SERVICESD
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Lpreston58,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.
In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.
If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Floodlight Camera. We are eager to turn around your experience!
Thank you, Jamila with Ring.
Bad choice/poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one of the worse purchases. First of, during the set up the Ring app kept telling me the device was already set up under some eles's account, even though the box appeared to be sealed when I purchased it. I contacted Ring and they gave me 2 options, to take it back to the store and get a new device or provide them a photo of the ID on the back of the camera and provide proof of purchase, because the camera had already been professionally installed I opted for the second option. Once I was able to set it up under my account, the camera worked fine during the day, once it got dark outside the camera completely died. The next day, the camera worked again just fine, but again, when it got dark the camera died. Electricians returned to verify there were no issues with power and after a few days of this, the camera just died completely, day and night. Ring does not offer any options to deal with this over their online chat, I have already been on the phone twice for over 1 hour each time trying to get a replacement but I still have a camera up on my drive way (just for the looks). Ring has blamed the issue on several things from faulty power to poor wifi connection, however all of my other devices work perfectly and the electricians have already verified proper power.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello MusicLover,
We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. we are we today to help you fully resolve this pressing matter.
DIY installation of your Ring Floodlight Camera is intended to be a relatively easy process. The Ring Floodlight Cam should be connected to a 100 VAC~240 VAC 50/60 Hz power source. Please visit our help center for more information with help installing the Ring Floodlight Wired Plus: https://support.ring.com/hc/en-us/articles/115001262186
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
All the best,
Antonio from Ring
Good addition but WiFi connection drops
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to security and improving the light area. Only thing it keeps getting disconnected from WiFi and that makes it irritating
I would recommend this to a friendCamera and the flood lights work well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works really well, but I wish there wasn’t a delay. But that’s a wifi issue. But now I know whenever a squirrel runs across my driveway.
I would recommend this to a friend- Pros mentioned:Overall performance
Ring Cameras at great price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already had 2 of these floodlights and just had to buy another one wben Best Buy had their Cyber Monday Sale!! Great Value and these cameras are the best!!
I would recommend this to a friend Good camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The view is amazing basically the wat it shows the video and how you can see it from anywhere you are at is amazing. A very good way to keep your house safe
I would recommend this to a friendRing light and camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working very well. Item shipped quickly and was easy to install.
I would recommend this to a friendSampson floodlight
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great floodlights to have..it's awesome Great quality overall excellent product to have and I would recommend this product to anyone who needs a floodlight
I would recommend this to a friendCam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far Thank you hhjjjjnbhhhhhhhhhhhhhhghhhbh
I would recommend this to a friendBrand response from Ring
Posted .Hi HabibouA.
Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Floodlight Cam Wired Plus! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to visit our community today.
Thank you,
Melissa from Ring.
Chief of gambling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hard to use and set upto board to ad any more
I would recommend this to a friendHighly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these lights. I have not bought cameras for my home n needed flood lights. Video Quality excellent. Alot of cameras have blurry view not this one.
I would recommend this to a friendRing system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were great, they showed me how to operate the Ring system, I was truly impressed
I would recommend this to a friendBrand response from Ring
Posted .Hi Ross.
Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.
Home Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited to have this item connected with my doorbell camera. Waiting for my son to install both and set me up. Can't wait
I would recommend this to a friendBrand response from Ring
Posted .Hi Gary.
Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.
Great product as usual
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had ring cameras for years & they are great. We needed another one and once again we were not disappointed. It was easy to install and setup.
I would recommend this to a friendWorks very well and easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and easy to install in an existing outdoor mount. Mounting instructions are very easy to follow as well. Overall a great product.
I would recommend this to a friendRing Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid product. Speaker can be a littler clearer. But overall, quite satisfied.
I would recommend this to a friendJob done
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product, very responsive to movement and clear visual of the protected areas.
I would recommend this to a friendBrand response from Ring
Posted .Hi Foodie007.
Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Floodlight Cam Plus and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.
Ring camera with lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't okay job. My only complaint is the video is not as clear as I would like. But other than that I like it.
I would recommend this to a friendBrand response from Ring
Posted .Hi DarrelK.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.
It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.
Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.
Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.
We have listed some possible outcomes from this test here:
1. The footage is crisp and clear.
If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.
2. The footage is heavily pixelated.
If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
For more information on your Ring Floodlight Cam Wired Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Miyuki from Ring.
Well built
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good, but the audio quality is terrible. Comes with integrated siren for Ring, so we now have exterior siren.
I would recommend this to a friendAmazing video
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really impressed with ring. Bought a doorbell and instanlty loved it so boought a flood light. I love how both ring connect together
I would recommend this to a friend