Customer Ratings & Reviews

Hi KellyN.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Floodlight Cam Plus lights to activate on meaningful motion events so that you can keep an eye out for any activity around your property. The Ring Floodlight Cam Plus was designed to activate based on your specific needs. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

It sounds like your device is not operating as intended in regards to the lights activating. The lights on the Ring Floodlight Cam Plus have a 270 field of view, while the camera has a 150 degree field of view. The lights can be triggered by motion within a wider area than what the camera captures or records. Motion detection range on Ring devices is up to around 30 feet with the motion sensitivity slider at the maximum level. We also recommend mounting the device at 9 feet above ground level for optimal performance.

If the lights are turning on and off when they should not be, adjust your motion and light settings. Lower the light sensitivity and change the motion zones for lights to only cover the areas you need.

To adjust motion and light settings, follow these steps in the Ring app:
Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Tap Light Settings.
Choose the function that you wish to adjust:
Motion-Activated Lights: Toggle the switch to enable or disable automatic light activation when motion is detected at night. When enabled, the lights will turn on when motion is detected.
Motion Zones for Lights: Tap ON or OFF on each pre-set zone to customize areas where motion triggers the lights to turn on.
Light Sensitivity: Use a slider to adjust the distance at which your lights will detect motion.

You can also try pressing and holding the setup button on the top of the camera for 20 seconds. Follow the steps in the Ring app to reconnect the device to your network.
To reconnect a Ring Floodlight Cam Wired Plus to your wifi network:
Open the Ring app.
Tap the menu (≡).
Tap "Devices" and select the camera you'd like to reconnect to wifi.
Tap the "Device Health" tile.
Under "Network," tap "Change Network" and follow the prompts in the app.

Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.


We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi TonyW.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.