Customer Ratings & Reviews

Hi LeonardoE.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Wired Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the connection concern that you mentioned in your review.

It sounds like your device is not performing to your expectations. There are several reasons that your device may be offline. We have listed some here:
There could be an internet service disruption in your area.
Your wifi network name changed or your wifi network password has changed.
You switched from a 2.4 GHz (2G) to a 5 GHz (5G) wifi network and your Ring device is not compatible with 5 GHz. Try re-enabling the 2.4 GHz network—all Ring doorbells and security cameras are compatible with 2.4 GHz networks.
Physical obstructions between your Ring device and wifi router, such as large metal appliances, multiple walls, heavy furniture, or concrete, stone, or other dense building materials.
A blown fuse, power outage, or loss of backup power to the device or router.
If you have a Floodlight Cam that is connected to a light switch or a timer, make sure the switch is set to “on” or the timer is working so the camera receives power.

To reconnect your Ring Floodlight Cam Wired Plus to your wifi network:

Open the Ring app.
Tap the menu (≡).
Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi.
Tap the "Device Health" tile.
Under "Network," tap "Change Network" and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Miyuki from Ring.

Hi Lovetech.

Thank you for taking the time to share your experience with us. We are glad to read that you are enjoying your new Ring Floodlight Cam Wired Plus! We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like you are concerned with the need for the Ring Home Plan subscription. The Ring Home Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. We can definitely provide you with more information regarding the concern mentioned in your review.

With a Ring Home Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Home Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.