Customer Ratings & Reviews

Hi Lucy.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

3. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

4. There is a long delay before your video starts.

This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.

For more information on your Ring Floodlight Cam Wired Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi ArthurD.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to detect motion consistently and reliably. The Ring Floodlight Cam Plus is designed to detect motion based on your specifications so that you are notified of all motion events that matter to you. We would love the opportunity to work with you to get your device performing optimally for your home's environment.

It sounds like you have some concerns with your device's motion detection. If your device appears to be missing a lot of motion, you may want to check the motion frequency setting. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you.

Follow these steps to adjust the motion frequency:
Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Select the device you'd like to adjust.
Tap Motion Settings.
Tap Advanced Settings.
Tap Motion Frequency.
Select Frequently, Regularly or Periodically.
Frequently: Motion detection always stays active. Shortest battery life.
Regularly: Motion detection takes a short break after each Motion Alert. Medium battery life.
Periodically: Motion detection takes a longer break after each alert. Maximum battery life.
Tap Save in the upper-right corner.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

Thank you,
Miyuki from Ring.

Hi Dreamgirl50.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Floodlight Cam Plus was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.