Customer Ratings & Reviews

Hello Susan

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The Floodlight Cam Wired Plus has Customizable Motion Zones, Live View and Color Night Vision that are controlled from the Ring app. In addition, the Floodlight Cam Wired Plus has a 105db siren at 10cm (4in). The lights have a brightness of 3500K and 2000 lumens. More details on Floodlight Cam Wired Plus: https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information-.

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio form Ring

Hello MaryB,

Thank you for taking a moment to leave your review on the Ring Floodlight Cam Plus. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. You are correct, this product is not compatible with Ethernet wired wifi networks and does not accept a Cat 6 connection. This device is compatible with wireless wifi networks broadcasting a 2.4 GHz b/g/n signal.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback directly with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions regarding our Floodlight Camera Plus product.

Thank you,
Alexis with Ring

Hello Notninja,

We understand the importance of motion being detected consistently on your Floodlight Cam Wired Plus. A device installed at the recommended height of 9-12 feet off the ground with customized zones can ensure proper motion detection.

It sounds like the Motion Frequency feature may not have been set up properly for your environment within the Ring App. Ring's Motion Frequency algorithm is an internal program that runs inside of your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more time a repetitive pattern of motion continues, the longer the time between issuing motion alerts.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello USAResident

Thank you for taking the time to share your experience with us. We agree it's vital that your Ring Floodlight Cam Wired Plus detect accurate motion within your monitored zones, so you can be alerted when someone is at your home anytime day or night. The camera's motion features include Advanced Motion Detection,140 degree field of view, and 30-foot Custom Motion Zones.

We understand you've maximized the motion detection settings within the Ring app. One tip we'd like to share with you is to create three individual motion zones, each covering the area you'd like the camera to monitor. Also, on the Motion Sensitivity Slider setting, please make sure you've moved the slider all the way to All Activity. This is a great solution for anyone looking to capture as much activity as possible. The link below will provide the steps to locate these settings as well as provide some additional tips: https://support.ring.com/hc/en-us/articles/115002734606-Using-the-Motion-Sensitivity-Slider-on-Your-Floodlight-Cam

We understand the seriousness of ensuring that your Ring Floodlight Cam Wired Plus and Ring app work to meet your needs and expectations. We would love to investigate these concerns further with you, please feel free to check out our community forum at https://community.ring.com/ for additional support.

Thank you,
Antonio from Ring

Hello Michael777,

We understand you've selected Ring to keep you updated on activity around your home, and receiving notifications when activity is detected is essential. Rest assured, we are here to provide you with solutions to the network connectivity issues you describe.

Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. Please note that some of the solutions offered in this article require using your wifi router's advanced features. Be sure you are comfortable using these features before trying these solutions: https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hi FiorelaP.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

In this particular case, we recommend contacting Best Buy Customer Service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.

Thank you,
Melissa from Ring.

Hello VuThao,

Thank you for taking a moment to leave your review rating on the Ring Floodlight Cam Plus. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

All Ring products do include a 1-year part and labor warranty and lifetime theft protection. Click here for more information on Ring's Limited Warranty and Theft Protection Plan: https://ring.com/warranty.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Floodlight Cam Plus product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hi RichardS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing connection issues with your Ring devices. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

We recommend adding a Ring Chime Pro to your network. Simply plug the Ring Chime Pro into an outlet and it will help extend the wifi signal to your Ring devices.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Ringcaution,

Thank you for reaching out regarding your power outage concern. We want to guarantee that you have a Ring camera you can rely on for your home security. It is important to us that you understand how your camera functions in the event of a power outage, and your options for resuming its use when power is restored. Our team is here to shed some light on the subject.

During a power outage, your hardwired Ring devices, such as Ring Floodlight Camera Wired Plus will lose power, along with the rest of your home. Once the power is restored, your camera will automatically power back on. So long as your wifi is also restored, your camera will reconnect to your home internet without you having to perform any steps.

Should you ever need to manually reconnect your camera to wifi, simply press and release the setup button to place the device in setup mode. Then, use the in-app guidance to choose our wifi network. Below is an article that goes into more detail.

https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network

We appreciate that you have placed value in owning a Ring Floodlight Cam Wired Pro to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

All the best,
Marlom at Ring

Hello Docking

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello coop77,
Thank you for taking the time to leave a review. We understand how important both the audio and video features are on your Ring Floodlight Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Floodlight Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.
After reading your review, it seems that you are having trouble with the audio and video on your Ring Floodlight Camera. If you are having audio trouble with your Ring Floodlight Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera concern.
Thank you, Jamila with Ring

Hello SheSkisKillington,

It is important that the features available to you on your Ring Floodlight Cam Wired Plus meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

Customizable motion zones are featured in all of Ring's AC-powered products, which allow for a fuller feature set and greater degree of customization. This system’s customization options let you draw up to three areas in the camera’s view to detect motion in. These "motion zones" allow you to define a specific area that you want your Ring to cover, while ignoring everything outside that area. By drawing your motion zones to exclude high-frequency areas such as public paths and roads, you can reduce the number of "false positive" motion notifications (such as cars driving by) and greatly increase the effectiveness of your Ring device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring