Customer Ratings & Reviews

Hi UlisesM.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Floodlight Cam Wired Plus is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Floodlight Cam Wired Plus functioning as intended. Try pressing and holding the setup button for 20 seconds. Follow the steps in the Ring app to reconnect the device to your network. To reconnect a Ring Floodlight Cam Wired Plus to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hello Tino,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Bear.

Thank you for taking the time to share your experience with us.

We understand the importance of having events recorded on your Ring Floodlight Cam Plus. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to assist you with this today to ensure your Ring device is performing as intended.

It sounds like you have some concerns with your device's features throughout the day. If you are not receiving notifications for certain times of the day, you may have a motion schedule set up for your device. With motion schedules, you can schedule periods of time when you don't want to receive motion alerts from your Ring device(s). You can edit each motion schedule to avoid getting motion alerts during certain times and days by following these steps:

Open the Ring app.
Tap the top Menu (≡).
Tap Devices.
Select the device you'd like to apply the Motion Schedule to.
Tap Motion Settings.
Tap Motion Schedules.
Under Motion Schedules, select the Motion Schedule you'd like to edit (e.g. Schedule 1).
Tap on the schedule you've created and edit the Name, Timeframe, and Days of the Week.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello LanceP,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi NatalieM.

Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring Floodlight Cam Wired Plus. Being able to save, download, and review footage captured by your Ring Floodlight Cam is a valuable feature of the Ring Home Plan. While subscribed to one of our Ring Home Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi Rigs.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Wired Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your Ring Floodlight Cam Wired Plus.

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. The Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. Ring Floodlight Cam Wired Plus has ultra-bright, motion-activated LED floodlights, "Customizable Motion Zones," "Live View," "Color Night Vision," a 105db siren and two-way talk.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your queries or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted. We invite you to visit our community if any additional information is needed regarding your Ring Floodlight Cam Wired Plus.

Thank you,
Melissa from Ring.

Hi Lweaver. I understand the importance of being able to rely on your Floodlight Cam for peace of mind, and I'm happy to offer some help. A good place to start for delayed notification or motion detection concerns is the RSSI, which is a measure of how strong the wifi connection to your Floodlight Cam is. You can check the RSSI on the Device Health page in the Ring app, and you can find more information on it in our Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. As for the Light Schedule, a good troubleshooting step to try is to delete the Light Schedule and add it back. You can find the steps on how to do that here: https://support.ring.com/hc/en-us/articles/360058421812-How-to-Use-Security-Camera-Light-Schedules-. If you have further questions or these suggestions weren't helpful, check out the Ring Community at https://community.ring.com/. As a peer-to-peer forum, the Ring Community allows you to interact with other neighbors and see what solutions worked for them. All the best, Ashley from Ring.

Hi ApplePi.

Thank you for sharing your experience with us.

We understand the importance of having a consistent wifi signal for the Ring Floodlight Cam Plus. Having a solid connection ensures you do not miss any activity around your home. Rest assured, we’re here to provide you with solutions to the connectivity concerns you are experiencing today!

If your device is continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, however, this can be caused by settings in your router. We recommend taking the following steps:

Check for low upload speeds. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices.

Check for poor signal strength. A poor wifi signal can make connectivity with your Ring device unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Router Reboot. If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in.

If additional troubleshooting is required, visit our support center: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hi SherriF.

Thank you for taking the time to share your experience.

We understand how important it is for your Ring Floodlight Cam Plus to function consistently and reliably. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and ensure your device is functioning as intended.

It sounds like your device stopped working due to water damage. The Ring Floodlight Cam Plus is weather-resistant and designed to operate in temperatures ranging from -5°F to 122°F (-20°C to 50°C). It is designed to withstand normal rainfall and snow. Ring products are not waterproof and should not be submerged in water or sprayed with high-pressure water. If you can, it is recommended to keep your Ring device under a protective overhang, such as a hanging roof.

The Ring Floodlight Cam Plus does come with a one-year limited warranty. To review your warranty coverage, please refer to the enclosure inside the box or in our support center.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Proreviewer,

We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera. We understand how important it is for your device working as intend. The Ring Floodlight Camera was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.

After reading your review, it seems that you are having trouble with your Ring Floodlight Camera connecting to your wifi. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi Charley. Thank you for sharing your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Wired Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like your device is not operating as intended. Ring doorbells and outdoor security cameras are water-resistant and designed to withstand normal rainfall and snow. Ring products are not waterproof and should not be submerged in water or sprayed with high pressure water. If you can, it is recommended to keep your Ring device under a protective overhang such as a hanging roof. We are happy to provide you with the instructions to get the device back online.

Please follow these steps to reconnect your device to your network:
Open the Ring app.
Tap the menu (≡).
Tap Devices and select the doorbell or camera you'd like to reconnect to wifi.
Tap the Device Health tile.
Under Network, tap Change Network and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

Poor video quality can be caused by several environmental factors.
We have listed the types of video issues here:
Overexposed, washed out videos: Washed out videos may be due to overexposure to sunlight.
Poor wifi signal strength: A decline in wifi signal strength may be caused by a weak connection between the router and your Ring device.
Traveling signal strength: This may be due to a wifi dead zone in your home where you loose signal strength between the router and your Ring device.

Poor wifi signal strength from your router could be the culprit for your video problems. To test your wifi signal strength:

Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera.
Answer the event and examine the resulting video.
Possible outcomes from this test

Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extend your wifi signal with a wifi extender like the Ring Chime Pro.
Footage is heavily pixelated: If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
Severe pauses in Live Video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.
Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on, Then see if there's any difference when it's back on line.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Floodlight Cam Wired Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi NavinK.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Floodlight Cam Wired Plus lights to activate as needed so that you can keep an eye out for any activity around your property. The Ring Floodlight Cam Wired Plus was designed with customizable light settings so that you can adjust them according to your needs and your environment. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

It sounds like you are experiencing an issue with the light settings on your Ring Floodlight Cam Wired Plus. We recommend that you customize your Floodlight Cam's zone coverage, motion settings and light settings in the Ring app.

To access controls for your Floodlight Cam:

Open the Ring app
Tap the menu (☰).
Tap Devices.
Select the Floodlight Cam that you want to adjust.
Tap the Device Schedule tile.
Tap Light Schedules.
Follow the prompts in the Ring app to customize your light schedules.
You can find the Lights toggle on your device dashboard in the Ring app, above the Motion Alerts toggle. Toggle this control to manually turn the floodlights on (blue) and off (white).

This overrides any other setting or controls that are set in the Ring app. Regardless of whether you've scheduled the lights to be on or off or whether it's day or night, this toggle will always turn your lights on or off.

We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Wired Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Harold,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Courtney,
We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera. We understand how important it is for your device working as intended. The Ring Floodlight Camera was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.
After reading your review, it seems that your Ring Floodlight Camera is not powering on. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for more information: https://support.ring.com/hc/en-us/articles/360061193531-Setting-Up-Floodlight-Cam-Wired-Plus-Security-Camera-in-the-Ring-App-.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi rhbaker.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation and setup process so that you can begin using your Ring Floodlight Cam Plus right away. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with the installation of your device. The Ring Floodlight Cam Plus Wired can be installed on a wall or under an eave. It will be important to properly install the mounting bracket and adjust the device depending on where you are installing it. If you’re installing under an eave, the arrow should point toward the wall. If you’re mounting the Ring Floodlight Cam Wired Plus on an eave or overhang, you will also have to rotate the lights away from the camera. Visit our support center for a step-by-step installation guide.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Ron1234. As you've mentioned, a Ring Protect Plan is not required but does greatly enhance the Ring experience. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Unsatisfied,

Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Floodlight Camera is not picking up the correct motion. The Floodlight Camera uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Floodlight Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Floodlight Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/115001628983-How-Motion-Detection-Works-on-your-Floodlight-Cam. Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.

If you still have concerns regarding your Ring Floodlight Camera motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila at Ring.

Hi Disappointed. Being able to see what's going on around your home is a key feature of the Floodlight Cam Plus, and I'm happy to offer some help. You can find a lot of useful tips and tricks regarding the setup process in our Help Center article here: https://support.ring.com/hc/en-gb/articles/217240386-In-app-setup-failing-repeatedly. Additionally, we have some information on improving the wifi connection to your Ring device here: https://support.ring.com/hc/en-gb/articles/360020044511-How-to-improve-your-wifi-connection-and-speed. If you need further help with getting your Floodlight Cam up and running, check out the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can ask questions and interact with other neighbors. All the best, Ashley from Ring.

Hi Seeya.

Thank you for sharing this feedback.

Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

The Floodlight Cam Wired Plus has Customizable Motion Zones, Live view, and Color Night Vision that are controlled from the Ring app. In addition, the Floodlight Cam Wired Plus has a 105 dB siren at 10cm (4in). We are pleased to read that you are enjoying the benefits of having a Ring Floodlight Cam Plus Wired device installed!

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to better address your store concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.