Customer Ratings & Reviews

Hi Crappiecam.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Floodlight Cam Wired Plus record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information on the "Bird's Eye View" concern that you mentioned in your review.

It sounds like the device is not performing as expected. "Bird's Eye View" provides an aerial map view of motion events around your home, so you can clearly see the path that visitors take when visiting your property. Powered by radar technology, "Bird’s Eye View" shows each person’s position as a series of dots on the map you defined during "3D Motion Detection" setup. For example, "Bird’s Eye View" will show you the current location of a delivery person dropping off a package, as well as the path they took to get there (even if they’ve already left the camera’s field of view by the time you start the live stream).

"Bird’s Eye View" is available with the following Ring cameras:

Battery Doorbell Pro
Wired Doorbell Pro (formerly Video Doorbell Pro 2)
Floodlight Cam Wired Pro
Spotlight Cam Pro, Battery, Wired, Solar, or Plug-In
Stick Up Cam Pro, Battery, Plug-In or Solar

Yellow dots in "Bird's Eye View" monitor the current path of your visitor. As each dot gets older, it will gradually grow redder and more transparent before disappearing fully after a few seconds. Yellow dots appear in both live streams as well as in motion recordings on the "Event Timeline."

Gray dots only appear in live steams, and show where activity was detected before you answered the alert on your phone or tablet. The most recent dot is white, and the entire trail quickly fades away after you’ve entered the live stream. For instance, if you open a motion alert after 10 seconds, these gray dots will show where activity was detected for that time before you began live streaming.

If you would prefer to not see the "Bird's Eye View" picture-in-picture, you can easily disable it without impacting your "3D Motion Detection Settings."

On your main dashboard, tap the three dots in the upper right of the tile showing your Ring device.
Tap "Settings."
Tap "Motion Settings."
Tap "3D Motion Detection."
Tap "Bird's Eye View."
Tap "Slide Show" on "Timeline" to the disabled position. You can always re-enable it later.
If you would like to remove "Bird’s Eye View" from all previously recorded videos, you can do so by resetting "3D Motion Detection."

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today. Please let us know if we can be of further assistance!

Thank you,
Melissa from Ring.

Hi Andy.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.