Customer Ratings & Reviews

Hi Eschorn.

Thank you for taking the time to share your experience with us. We are happy to hear that you are enjoying the functionality of the device. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We understand the importance of having all relevant product information prior to purchasing. The Ring Protect Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plan. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

There are three Ring Protect Plans available for home devices, and one Ring Protect Plan for Car Cam. We have listed the details here for all three plans.

Ring Protect Basic:
Video recording for one Ring doorbell or home camera. Activate digital features, including Rich Notifications, Smart Alerts and in-app arming and disarming for your Ring Alarm or Ring Alarm Pro device.

Ring Protect Plus (most advanced video features):
Video recording for all Ring doorbells and home cameras at one location. Activate digital features, including notifications and in-app arming/disarming, for your Ring Alarm or Ring Alarm Pro device.

Ring Protect Pro:
The ultimate Ring home security subscription. Unlock additional benefits for all your compatible home devices and the option to enroll in 24/7 Alarm Professional Monitoring for Ring Alarm or the Ring Alarm Pro device for one location.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. Please check out our Ring Community webpage, "Feature Request Board," to share your valuable suggestions for the Ring Floodlight Cam Wired Plus. As always, we will continue adding new features that make sense for our members and our mission. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi BlueBananaz.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.

Hello Boldnuggets,
Thank you for taking the time to share your experience with us. At Ring, our top priority is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint, but also our standards of service. We understand that you are interested in a local storage option for your home security device and invite you to share your suggestion for this feature directly with our product team here: https://community.ring.com/c/products/feature-request-board/24.
A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan concerns.
Thank you,
Jamila with Ring