Customer Ratings & Reviews

Hi DR1FTY.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Wired Plus online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not performing as expected. The Ring Floodlight Cam Wired Plus is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High-speed internet is recommended. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

We also recommend adding a Ring Chime Pro to your network. This device helps to extend your wifi signal to boost the network for all your Ring Video Doorbells and Cams.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi MatthewB.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. If your Floodlight Cam's lights are turning on unexpectedly, first check the area for heat-emitting objects. Things like parked cars, furnace vents, or dryer exhaust can cause this. This camera uses passive infrared to detect heat in a 270-degree radius, while the camera only sees a 140-degree area. Because of this, things the camera doesn't see can still trigger the lights. Adjusting the sensitivity or the angle of your Floodlight Camera might help reduce these false triggers. To access Motion Settings, please follow these steps in the Ring app:

Tap the menu (≡) on the top left of your Ring app Dashboard.
Tap Devices.

Tap Motion Settings. Adjust features to your preferences.
Smart Alerts allows for customization of notifications to detect a Person or Other Motion.

For more information on your Ring Floodlight Cam Wired Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hello Tury,

We are pleased to read that you are enjoying your new Ring Floodlight Cam Plus Wired. It's great knowing that the installation was easy and the Ring app is user-friendly. Our newest Floodlight Cam is designed to protect large outdoor areas like the driveway or backyard with motion-activated LED floodlights,1080p HD video, and a built-in security siren.

We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

All the Best,
Danielle with Ring

Hi JamesB.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.