Customer Ratings & Reviews

Hi PabloD.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

If any additional information is needed regarding your Ring Floodlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hello VicJo22,

Thank you for taking the time to share your audio issue feedback with us directly. Rest assured, we are here to provide you with troubleshooting steps to resolve the concerns you mentioned. Having crystal clear audio, to be able to communicate with visitors, is essential in a home security device.

If you’ve been having audio and sound issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

If you follow the steps in the above article and continue to have audio issues, we'd suggest making a couple of changes to your router settings: https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the audio quality on your Ring Floodlight Camera Plus. It is imperative that this device provides you the peace of mind that you purchased it for.

Thank you,
Alexis with Ring

Hi ataloss.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Floodlight Cam Wired Plus right away. The Ring Floodlight Cam Wired Plus is designed to work in many environments and provide a seamless setup process. Rest assured, we're here to help!

We are eager to provide you with more information regarding the installation concern that you mentioned in your review. Install your Floodlight Cam Wired Plus with this step-by-step guide.

Before you begin installing your Ring Floodlight Cam Wired Plus, make sure you’re following safety code standards. Warning: Electrical shock is a is a hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work. Permits and professional installation may be required by law.

Your Floodlight Cam Wired Plus security cam must be installed on a 4“ round UL-listed weatherproof electrical box. Make sure the power is turned off at the circuit breaker.
1. Start in the Ring app.
Tap the menu (≡) on the left side of your dashboard in the Ring app.
Tap "Set up a Device."
Follow the instructions in the Ring app.
Scan the QR code on the back of the device.
2. Prepare your Floodlight Cam Wired Plus for installation.
If you’re mounting the Ring Floodlight Cam Wired Plus on an eave or overhang, rotate the lights away from the camera.
If you’re mounting it to a wall, rotate the camera downward into the installation position.
3. Remove your existing floodlight.
With the power off at the circuit breaker, remove your existing floodlight at the junction box and disconnect the wires.
If there is a metal bracket attached to the junction box, remove that as well.
4. Choose your screws.
Select a set of screws that fit your junction box from the bags marked A through F. One size does not fit all, so there are several sizes in the bags.
Save a screw from either bag B or C for one of the following steps:
Bag A: standard screws that fit most junction boxes.
Bags B and C have longer screws for recessed junction boxes.
Bags D, E, and F are best for older boxes with smaller screw holes.
5. Attach the metal mounting bracket.
Secure the metal mounting bracket with the screws you selected to the junction box, using either pair of screw holes. Be sure to align the bracket so the front text faces outward.
6. Install the plastic mounting plate.
Pull gently from the opening of the plastic plate to free it from the fixture, then feed your power wires through the opening. After your power wires are fed through the mounting plate, center it over the metal mounting bracket. If you’re installing on a wall, the UP arrow should point up when your wires have been fed through the mounting plate. If you’re installing under an eave, the arrow should point toward the wall. Then, insert one of the screws from Bag B or C into the center hole, and tighten to secure.
7. Hang up the Floodlight Cam Wired Plus.
Locate the nylon strap on the back of your Floodlight Cam Wired Plus light fixture and loop the buckle at the end over the hook on the mounting plate. Make sure that the buckle and hook are secure before releasing the light fixture.The green wire on the Floodlight Cam Wired Plus is the ground wire.
With the power still turned off at the breaker, use a wire nut from the bag marked G to connect the green wire coming from the junction box.
The white wire on the Floodlight Cam Wired Plus is a neutral wire. Use another wire nut from the bag marked G to connect the white (or neutral) wire coming from the junction box.
The black wire on the Floodlight Cam Wired Plus is a hot wire. Use another wire nut from the bag marked G to connect the black wire from your Floodlight Cam Wired Plus to the black (or hot) wire from your junction box.
Give all three wire connections and wire nuts a gentle tug to make sure they’re secure.
Warning: If you can’t easily identify the wires coming out of your junction box, have difficulty identifying them, or are uncomfortable in any way connecting them, consult a qualified electrician.
8. Mount the fixture.
Tuck the power wires into the junction box, then align the two holes on the light fixture with the threaded posts on the plastic mounting plate. Slide the light fixture onto the posts and push it firmly into place.
Secure the fixture using two of the hex cap nuts from Bag G over the ends of the threaded posts.
Remove the reversible bit from the included screwdriver and use the handle to tighten the hex cap nuts.
Once your Floodlight Cam Wired Plus is secured, apply a weatherproof silicone caulk or sealant (not included in the box) around the outside where the Floodlight Cam Wired Plus and the junction box meet.
9. Restore the power at the breaker.
Now that your Floodlight Cam Wired Plus is installed, you can turn the power back on at the breaker. The lamps on your Floodlight Cam Wired Plus will flash once it’s powered on.
10. Once your Floodlight Cam Wired Plus is installed, follow the set-up instructions in the Ring app.

We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Wired Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.