Customer Ratings & Reviews

Hi BigDaddyG.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Floodlight Cam Wired Plus. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Usually, connection issues are related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Floodlight Cam Wired Plus to assist with the wifi signal strength to the device.

If you still have the Ring Floodlight Cam Wired Plus in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Jess.

Thank you for sharing your experience with us. We understand how critical it is for your Ring Floodlight Cam Wired Plus to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

I would be happy to address the concern mentioned in your review. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hello noname,

Thank you for taking the time to share your Ring Floodlight Cam Wired Plus experience with us directly. We appreciate it! The lights on your device are intended to trigger at night with movement, so you are aware of people or animals approaching your property. Having consistent and reliable lights is an important feature to be working properly for you, so you have peace of mind in your home security. Rest assured, we are here to provide you with some information to decrease this sensitivity and ensure the lights are not an annoyance for you, or your nearby neighbors.

Your devices' camera field of view is 140 degrees horizontally and 80 degrees vertically, while the lights on your device have a much wider field of view, 270 degrees. Here is a helpful article that details more product specifications: https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information-.

Your Ring device uses two different types of motion detection systems. While both are very effective at what they do, they both work on different principles and are optimized for different purposes. At night, the lights use an array of three PIR motion sensors, each detecting across a bit more than a third of the total coverage area. It identifies visitors by a moving heat signature and sending a signal to your smart device when it detects one and triggers the lights. Since PIRs look for heat, if a warm object is too small (like a Chihuahua), it won’t be detected. However, if a warm non-human object is large enough (like a Great Dane), you might get a false Motion Alert. Fortunately, you can control the sensors' range and sensitivity using the controls in the Ring App. Here is a helpful article that elaborates on the motion detection software on your device: https://support.ring.com/hc/en-us/articles/115005914666-About-the-Advanced-Motion-Detection-System-Used-in-Ring-Devices.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your light triggering concern.

Thank you,
Alexis with Ring