Customer Ratings & Reviews

Hi Vin02.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

It sounds like the device is not performing as intended. Ring devices can detect motion up to 30 feet with the Motion Sensitivity slider at the maximum level. If you turn the Motion Sensitivity down, this range will be lower, decreasing false motion. If your device is not detecting motion, we recommend increasing the Motion Sensitivity using the slider.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi EmilyW.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Floodlight Cam Plus is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Floodlight Cam Plus functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Floodlight Cam Plus to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Sabrina, I definitely understand the importance of having your Floodlight Cam installed properly. The Floodlight Cam Wired Plus must be hardwired at 110-240V. You can find more information on how to install the Floodlight Cam Wired Plus here https://support.ring.com/hc/en-us/articles/360060800632-Installing-Floodlight-Cam-Wired-Plus-Security-Camera-. If you have any other questions, feel free to check out the Ring Community https://community.ring.com/ to see what other neighbors have to say. All the best, Ashley from Ring.

Hello DKJR,

Thank you for leaving a review on the Ring Floodlight Camera. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hi home.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Floodlight Cam Plus capture all the correct motion events. The Ring Floodlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment.

Follow these steps to adjust your "Motion Zones":

1. Open the Ring app.
2. Tap on the menu (☰).
3. Tap on "Devices."
4. Tap on your camera.
5. Tap "Motion Settings."
6. Tap "Edit Motion Zones."
7. Set your zones and motion range to your preferred area(s).
8. Tap "Done."
9. Tap "Save."

Accuracy in motion detection can also be improved by enabling "Smart Alerts" for people only in your Ring app.

To enable "Smart Alerts":

Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi JoshuaR.

Thank you for taking the time to share your Ring experience with us and other consumers. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned about the power requirements of your Ring device. The Ring Floodlight Cam Wired Plus is hardwired with 100-240 VAC. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work. Permits plus professional installation may be required by law.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors. We invite you to join our today!

Thank you,
Amilia from Ring.