Customer Ratings & Reviews

Hi MarkM.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Floodlight Cam Wired Plus and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello SBbestbuy. Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you and that you are able to answer your motion alerts. Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern. Thank you, Jamila, with Ring.

Hi Crappiecam.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Floodlight Cam Wired Plus record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information on the "Bird's Eye View" concern that you mentioned in your review.

It sounds like the device is not performing as expected. "Bird's Eye View" provides an aerial map view of motion events around your home, so you can clearly see the path that visitors take when visiting your property. Powered by radar technology, "Bird’s Eye View" shows each person’s position as a series of dots on the map you defined during "3D Motion Detection" setup. For example, "Bird’s Eye View" will show you the current location of a delivery person dropping off a package, as well as the path they took to get there (even if they’ve already left the camera’s field of view by the time you start the live stream).

"Bird’s Eye View" is available with the following Ring cameras:

Battery Doorbell Pro
Wired Doorbell Pro (formerly Video Doorbell Pro 2)
Floodlight Cam Wired Pro
Spotlight Cam Pro, Battery, Wired, Solar, or Plug-In
Stick Up Cam Pro, Battery, Plug-In or Solar

Yellow dots in "Bird's Eye View" monitor the current path of your visitor. As each dot gets older, it will gradually grow redder and more transparent before disappearing fully after a few seconds. Yellow dots appear in both live streams as well as in motion recordings on the "Event Timeline."

Gray dots only appear in live steams, and show where activity was detected before you answered the alert on your phone or tablet. The most recent dot is white, and the entire trail quickly fades away after you’ve entered the live stream. For instance, if you open a motion alert after 10 seconds, these gray dots will show where activity was detected for that time before you began live streaming.

If you would prefer to not see the "Bird's Eye View" picture-in-picture, you can easily disable it without impacting your "3D Motion Detection Settings."

On your main dashboard, tap the three dots in the upper right of the tile showing your Ring device.
Tap "Settings."
Tap "Motion Settings."
Tap "3D Motion Detection."
Tap "Bird's Eye View."
Tap "Slide Show" on "Timeline" to the disabled position. You can always re-enable it later.
If you would like to remove "Bird’s Eye View" from all previously recorded videos, you can do so by resetting "3D Motion Detection."

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today. Please let us know if we can be of further assistance!

Thank you,
Melissa from Ring.