Customer Ratings & Reviews

Hi QueenBee.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hello Backyard,

We appreciate you sharing your Ring Floodlight Camera Plus experience with us. Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products! It is important to us that you have all the necessary information needed to ensure that your installation and use is seamless.

After reading your review, it seems that you need some assistance with configuring your Ring Floodlight Camera Plus. If this is the case, we welcome you to see our help center articles on the Ring Floodlight Camera Plus. Please see our help center article on how to set up your new device: https://support.ring.com/hc/en-us/articles/360061193531-Setting-Up-Floodlight-Cam-Wired-Plus-Security-Camera-in-the-Ring-App-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi StarWarsFreek.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Floodlight Cam Wired Plus! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are happy to provide you with more information regarding the motion detection concern that you mentioned in your review. Accuracy in motion detection can be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

Your feature request for person recognition would indeed improve the overall functionality of the device. Rest assured, we do take our customers’ feedback seriously and implement good ideas where we can.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Plus.

Thank you,
Melissa from Ring.