Customer Ratings & Reviews

Hi MatthewB.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. If your Floodlight Cam's lights are turning on unexpectedly, first check the area for heat-emitting objects. Things like parked cars, furnace vents, or dryer exhaust can cause this. This camera uses passive infrared to detect heat in a 270-degree radius, while the camera only sees a 140-degree area. Because of this, things the camera doesn't see can still trigger the lights. Adjusting the sensitivity or the angle of your Floodlight Camera might help reduce these false triggers. To access Motion Settings, please follow these steps in the Ring app:

Tap the menu (≡) on the top left of your Ring app Dashboard.
Tap Devices.

Tap Motion Settings. Adjust features to your preferences.
Smart Alerts allows for customization of notifications to detect a Person or Other Motion.

For more information on your Ring Floodlight Cam Wired Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi ArthurD.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to detect motion consistently and reliably. The Ring Floodlight Cam Plus is designed to detect motion based on your specifications so that you are notified of all motion events that matter to you. We would love the opportunity to work with you to get your device performing optimally for your home's environment.

It sounds like you have some concerns with your device's motion detection. If your device appears to be missing a lot of motion, you may want to check the motion frequency setting. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you.

Follow these steps to adjust the motion frequency:
Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Select the device you'd like to adjust.
Tap Motion Settings.
Tap Advanced Settings.
Tap Motion Frequency.
Select Frequently, Regularly or Periodically.
Frequently: Motion detection always stays active. Shortest battery life.
Regularly: Motion detection takes a short break after each Motion Alert. Medium battery life.
Periodically: Motion detection takes a longer break after each alert. Maximum battery life.
Tap Save in the upper-right corner.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

Thank you,
Miyuki from Ring.