Customer Ratings & Reviews

Hi HabibouA.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Floodlight Cam Wired Plus! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi EmilyW.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Floodlight Cam Plus is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Floodlight Cam Plus functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Floodlight Cam Plus to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi JoshuaR.

Thank you for taking the time to share your Ring experience with us and other consumers. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned about the power requirements of your Ring device. The Ring Floodlight Cam Wired Plus is hardwired with 100-240 VAC. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work. Permits plus professional installation may be required by law.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors. We invite you to join our today!

Thank you,
Amilia from Ring.