Customer Ratings & Reviews

Hi KaisMum.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

It sounds like your Ring Floodlight Cam Wired Plus is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Floodlight Cam Wired Plus functioning as intended. If your device is unresponsive, try pressing and holding the setup button on the top of the camera for 20 seconds. Follow the steps in the Ring app to reconnect the device to your network.
To reconnect a Ring Floodlight Cam Wired Plus to your wifi network:
Open the Ring app.
Tap the menu (≡).
Tap "Devices" and select the camera you'd like to reconnect to wifi.
Tap the "Device Health" tile.
Under "Network," tap "Change Network" and follow the prompts in the app.

Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi DixieBoo. I understand the importance of getting your Floodlight Cam up and running so you can have that peace of mind. If you need help with the installation process, you can find steps here: https://support.ring.com/hc/en-us/articles/360060800632-Installing-Floodlight-Cam-Wired-Plus-Security-Camera-. If you already have your Floodlight Cam installed but you need setup assistance, try the steps in this article: https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. For any additional questions, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hi Jeffrey.

Thank you for taking the time to leave your rating. We apologize for any confusion regarding the product purchased. We want you to know that we pride ourselves on creating products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We invite you to reach out to our community if you do have any additional questions or concerns that we can help with. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

All the best,
Melissa from Ring.

Hello Sweatshirt60, 

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Cam right away. Rest assured that what you describe is not the experience we want you to have. We hear you and are here to offer you some help.

The floodlights are divided up into three 90-degree zones that can be independently turned on or off and the distance adjusted to customize the area that will trigger the lights to turn on. The camera can also have its motion-sensing area customized through the Ring App, and can cover up to three different zones. The combination of these different customizable zones gives you complete control over the area you wish to cover with your Floodlight Cam. Here is a helpful support article that elaborates on the motion settings for your device: https://support.ring.com/hc/en-us/articles/115001628983-How-Motion-Detection-Works-on-your-Floodlight-Cam. 

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Pro 2 device.

Thank you,
Alexis with Ring

Hello anniegirl1,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello AlGal

We appreciate you sharing your concern with your Floodlight Cam Plus. I would recommend trying to reboot your Camera using the Ring app to see if it helps. https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-. If that doesn't help, give our support team a call for further assistance. https://support.ring.com/hc/en-gb/articles/213608406.

Best wishes 
Ivan from Ring

Hello BestBuyCustomer,

Thank you for taking a moment to leave your review of the Ring Floodlight Cam Wired Plus. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

All the best,
Antonio from Ring

Hello Susan

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The Floodlight Cam Wired Plus has Customizable Motion Zones, Live View and Color Night Vision that are controlled from the Ring app. In addition, the Floodlight Cam Wired Plus has a 105db siren at 10cm (4in). The lights have a brightness of 3500K and 2000 lumens. More details on Floodlight Cam Wired Plus: https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information-.

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio form Ring

Hello MaryB,

Thank you for taking a moment to leave your review on the Ring Floodlight Cam Plus. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. You are correct, this product is not compatible with Ethernet wired wifi networks and does not accept a Cat 6 connection. This device is compatible with wireless wifi networks broadcasting a 2.4 GHz b/g/n signal.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback directly with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions regarding our Floodlight Camera Plus product.

Thank you,
Alexis with Ring

Hello Notninja,

We understand the importance of motion being detected consistently on your Floodlight Cam Wired Plus. A device installed at the recommended height of 9-12 feet off the ground with customized zones can ensure proper motion detection.

It sounds like the Motion Frequency feature may not have been set up properly for your environment within the Ring App. Ring's Motion Frequency algorithm is an internal program that runs inside of your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more time a repetitive pattern of motion continues, the longer the time between issuing motion alerts.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hello Michael777,

We understand you've selected Ring to keep you updated on activity around your home, and receiving notifications when activity is detected is essential. Rest assured, we are here to provide you with solutions to the network connectivity issues you describe.

Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. Please note that some of the solutions offered in this article require using your wifi router's advanced features. Be sure you are comfortable using these features before trying these solutions: https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hello USAResident

Thank you for taking the time to share your experience with us. We agree it's vital that your Ring Floodlight Cam Wired Plus detect accurate motion within your monitored zones, so you can be alerted when someone is at your home anytime day or night. The camera's motion features include Advanced Motion Detection,140 degree field of view, and 30-foot Custom Motion Zones.

We understand you've maximized the motion detection settings within the Ring app. One tip we'd like to share with you is to create three individual motion zones, each covering the area you'd like the camera to monitor. Also, on the Motion Sensitivity Slider setting, please make sure you've moved the slider all the way to All Activity. This is a great solution for anyone looking to capture as much activity as possible. The link below will provide the steps to locate these settings as well as provide some additional tips: https://support.ring.com/hc/en-us/articles/115002734606-Using-the-Motion-Sensitivity-Slider-on-Your-Floodlight-Cam

We understand the seriousness of ensuring that your Ring Floodlight Cam Wired Plus and Ring app work to meet your needs and expectations. We would love to investigate these concerns further with you, please feel free to check out our community forum at https://community.ring.com/ for additional support.

Thank you,
Antonio from Ring

Hi FiorelaP.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

In this particular case, we recommend contacting Best Buy Customer Service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.

Thank you,
Melissa from Ring.

Hello VuThao,

Thank you for taking a moment to leave your review rating on the Ring Floodlight Cam Plus. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

All Ring products do include a 1-year part and labor warranty and lifetime theft protection. Click here for more information on Ring's Limited Warranty and Theft Protection Plan: https://ring.com/warranty.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Floodlight Cam Plus product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hi RichardS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing connection issues with your Ring devices. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap “Devices.”
Select the ring device you would like to test.
Tap on the “Device Health” tile.
Scroll to “Signal Strength” under the “Network” section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

We recommend adding a Ring Chime Pro to your network. Simply plug the Ring Chime Pro into an outlet and it will help extend the wifi signal to your Ring devices.

If any additional information is needed regarding your Ring Floodlight Cam Wired Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.