Customer Ratings & Reviews

Hello Harold,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Courtney,
We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera. We understand how important it is for your device working as intended. The Ring Floodlight Camera was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.
After reading your review, it seems that your Ring Floodlight Camera is not powering on. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for more information: https://support.ring.com/hc/en-us/articles/360061193531-Setting-Up-Floodlight-Cam-Wired-Plus-Security-Camera-in-the-Ring-App-.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi rhbaker.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation and setup process so that you can begin using your Ring Floodlight Cam Plus right away. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with the installation of your device. The Ring Floodlight Cam Plus Wired can be installed on a wall or under an eave. It will be important to properly install the mounting bracket and adjust the device depending on where you are installing it. If you’re installing under an eave, the arrow should point toward the wall. If you’re mounting the Ring Floodlight Cam Wired Plus on an eave or overhang, you will also have to rotate the lights away from the camera. Visit our support center for a step-by-step installation guide.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Ron1234. As you've mentioned, a Ring Protect Plan is not required but does greatly enhance the Ring experience. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi Disappointed. Being able to see what's going on around your home is a key feature of the Floodlight Cam Plus, and I'm happy to offer some help. You can find a lot of useful tips and tricks regarding the setup process in our Help Center article here: https://support.ring.com/hc/en-gb/articles/217240386-In-app-setup-failing-repeatedly. Additionally, we have some information on improving the wifi connection to your Ring device here: https://support.ring.com/hc/en-gb/articles/360020044511-How-to-improve-your-wifi-connection-and-speed. If you need further help with getting your Floodlight Cam up and running, check out the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can ask questions and interact with other neighbors. All the best, Ashley from Ring.

Hello Unsatisfied,

Thank you for sharing your user experience with us. Here at Ring, we fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Floodlight Camera is not picking up the correct motion. The Floodlight Camera uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Floodlight Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Floodlight Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/115001628983-How-Motion-Detection-Works-on-your-Floodlight-Cam. Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.

If you still have concerns regarding your Ring Floodlight Camera motion detection, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.
Thank you, Jamila at Ring.

Hi Seeya.

Thank you for sharing this feedback.

Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

The Floodlight Cam Wired Plus has Customizable Motion Zones, Live view, and Color Night Vision that are controlled from the Ring app. In addition, the Floodlight Cam Wired Plus has a 105 dB siren at 10cm (4in). We are pleased to read that you are enjoying the benefits of having a Ring Floodlight Cam Plus Wired device installed!

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to better address your store concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi GeneB.

Thank you for taking the time to share your experience with us. At Ring, we strive for each of our customers to encounter a smooth setup and installation experience. You should be able to enjoy the peace of mind that the Ring Floodlight Cam Wired Plus is designed to add to your home security.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello Maryb,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring XXX. We are eager to turn around your experience!

Thank you, Jamila with Ring.

Hello Great,

Thanks for taking the time to share your experience with us directly. Rest assured, we are here to provide you with information, so you are able to receive each and every motion notification that occurs in your defined motion zone.

If you are not receiving notifications for your motion alerts, try the steps below:
Review the Event History on the dashboard to ensure that there is a record for motions that took place during that time.
If there is no record, your Ring device didn’t capture an event during that time.
Double-check Motion Settings to ensure you have at least one motion zone set and optimized.
Make sure your camera is connected to wifi via the Device Health option in the Ring app.
Verify there is no Motion Schedule enabled during the time of the event.

If the above-mentioned solutions don't fix the problem, check the notification settings on your mobile device and follow the troubleshooting steps in this article: https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Floodlight Cam Plus motion detection concern.

Thank you,
Alexis with Ring

Hello Serg,

We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera. We understand how important it is for your device working as intend. The Ring Floodlight Camera was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.

After reading your review, it seems that you are having trouble with your Ring Floodlight Camera connecting to your wifi. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi Ring. Being able to rely on your Floodlight Cam is key to your peace of mind and sense of security. If your Floodlight Cam is disconnected from the wifi, you can reconnect it in the Ring app by following the steps outlined here: https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network. You can also browse the Ring Community at https://community.ring.com/ to find answers presented by other neighbors. All the best, Ashley from Ring.

Hi JosephK, I understand the importance of knowing what features are available for your Floodlight Cam Plus. The Ring Protect plan is an optional subscription that unlocks additional features for your Ring device, including access to video recording. You can learn more here https://ring.com/protect-plans. If you have any other questions, feel free to check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hello AJjd,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Floodlight Camera. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi JordanD.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Cam Plus right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.

All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. However, in some installation instances and unique home environments, assistance from a qualified professional or someone familiar with installing Ring products may be best.

Your Floodlight Cam Wired Plus security cam must be installed on a 4“ round UL-listed weatherproof electrical box. Before you begin installing your Ring Floodlight Cam Wired Plus, make sure you’re following safety code standards. Visit our support center for a step-by-step guide on how to install your Floodlight Cam Wired Plus.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Maryamk. Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Floodlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like your device is not performing as intended. Ring Floodlight Cam Wired Plus was designed to provide you with 1080p HD video recordings. If your device is disconnected, try reconnecting to wifi in the Ring app. It's best to use the same mobile device you used to set up your security camera.Have your wifi password handy. Remember that wifi passwords have no spaces and are case sensitive. They are often printed on your router.
To reconnect:
Open the Ring app.
Tap the menu (≡) on the top left of your Dashboard.
Tap Devices.
Select your security camera by tapping on the image.
On the Device Screen, a GREEN wifi icon means strong signal strength. A RED wifi icon with a slash means your device is disconnected from wifi.
Tap the Device Health tile below the picture of the camera.
Tap Reconnect to Wifi and follow the prompts.

If you still have trouble connecting, we recommend that you power cycle your router and try again.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello NatashaR

Thank you for sharing your concern. I would recommend a couple of steps for this type of concern. First, try rebooting your Camera using the Ring app to see if it helps. bit.ly/42j8N51. Secondly, power cycle your Camera by shutting it off for a few minutes and powering it back on. Lastly, make sure you have enabled Motion Activated Lights toggled on in your Camera Light Settings. This setting can be found in your Cameras Device Settings.

Best wishes
Ivan from Ring

Hello LashawnB

Thank you for the feedback. As described in the product features, this Camera is hardwired and not wireless. We do offer different cameras that do not need to be hardwired. This page will show you some of our battery-operated cameras: https://ring.com/collections/home-security-cameras?filters=type:battery.

Best wishes
Ivan from Ring

Hello Betogl,

We understand the importance of being connected to live events in the moment. If you have recently received a notification on your mobile device or if you have gotten a blurry screen along with a message that the Ring App is having trouble connecting to the Ring device, this can be attributed to wifi connection. The three most common causes of this problem are the following:

-A poor connection between your mobile device and the internet.
-Slow internet upload and download speeds.
-A poor connection between your Ring device and your router.

If your signal is poor or very poor, this can be caused by the distance between the router and your Ring product, the layout of your home, or the materials in your walls. A Chime Pro is a great solution if you want to extend wifi to your Ring devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two to three bedroom home, or if your devices are located close together.

For larger homes, with devices located farther apart, you may need to consider purchasing a mesh network system like the eero network. A regular wifi network distributes the wifi signal from a single point, your router. The further the signal has to stretch away from the router, the weaker it becomes. A mesh network has multiple wifi distribution points that keep the wifi signal strong from different distribution points: https://support.ring.com/hc/en-us/articles/360050893351-How-Do-Wifi-Extenders-Work-.

Also Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

All the best,
Antonio from Ring

Hello TrevorE,

Thank you for taking the time to share your experience with us, we appreciate it. The Ring Floodlight Cam Plus was indeed intended to be able to mount horizontally on an eve or overhang on your property. Having installation flexibility is imperative with a home security device, so you can install it in the places you need it most. Rest assured, we are here to provide some clarification on the installation process and how to achieve this for your home.

If you’re mounting the Ring Floodlight Cam Wired Plus on an eave or overhang, rotate the lights away from the camera during the physical installation process. You will be able to angle them properly once the hard-wiring installation is complete. Here is a helpful step-by-step guide to achieve this: https://support.ring.com/hc/en-us/articles/360060800632-Installing-Floodlight-Cam-Wired-Plus-Security-Camera-.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Floodlight Cam Plus installation. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring