Customer Ratings & Reviews
- Model:
- 88BBY002FC000
- SKU:
- 5129700
to a friend
Customers are saying
Customers recognize the Home Security Kit's excellent camera quality and ease of use, with many praising its straightforward installation and affordable price. Positive feedback also highlights the doorbell's functionality and the system's contribution to home security. However, some users experienced issues with battery life, motion detection sensitivity, and occasional delays in response time or Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Great system. Easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and install. Love the ease of everything
I would recommend this to a friend- Cons mentioned:Motion detection
Not sure I made the right choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have perviously installed the ring pro doorbell and I am very happy with it. These cameras... not to sure. It takes forever to connect to the live view, the motion seasons fail constantly. I'll probably return them. So disappointed. I really wanted these to work like my doorbell.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Anuska,
The motion detector does require a bit of maneuvering to find the right spot. I can definitely assist you with honing these settings to make sure we get your motion detector running as expected. The video delay in terms of your Live View is normally attributed to Wi-Fi / bandwidth connection, but we'd be happy to further investigate this for you. Would you kindly reach me at [email protected] today so that I can turn this around for you? I would appreciate your time and this second opportunity.
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
Great System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice system for security for keeping safe your home.
I would recommend this to a friendGreat home security for low fee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Ring home kit was perfect and simple to set up!!
I would recommend this to a friendGreat to use in our house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful realy a good stuff to have in the house
I would recommend this to a friendWorks good, mostly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is so so. Works most of the time. Overall, it's fine. Not awesome, but OK.
I would recommend this to a friendBrand response from Ring
Posted .Hi Indymatt,
I'm sorry to hear about this. I would love the opportunity to speak with you and make sure your device is up and running to its full potential 100% of the time. Would you please email me at [email protected] so we can take a further look into this? I would appreciate your time!
Thank you,
Jennifer F., Neighbor Satisfaction Specialist
[email protected]
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So helpful! Makes me feel safer!! Easy to set up!!
I would recommend this to a friend- Pros mentioned:Camera quality, InstallationCons mentioned:Motion detection
Great camera/easy setup process/Durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have installed 1 door bell, 1 chime, 2 stick up camera, and 1 solar panel in use for stick up camera. Pros: Easy setup, Easy to use App, Good Quality picture, LIVE view for stick up cam has been added recently, Door bell Camera 180 degree view, Night vision for door bell is excellent, Motion sensor works great. Chime inside the house sounds in real time but App takes about 5 second to respond with picture (App lags due to internet provider connection speed). Solar panel works great, installed when stick up cam had 65% charge left. It took about 3 hrs to charge the unit back to 100%. I have ordered second solar panel for backyard camera. Cons: Motion sensor is too sensitive, Camera wakes up to tree brunch movement or passing cars (even though it says there is algorithm, that learns movement over time). Stick up camera shows 80 degree field view. 180 deg view would better since motion sensor range capable of sensing 180 degree in settings. Stick up camera need stronger infrared light. If you have light at the location of camera you could recognize the face. Other wise hard to see without adequate light. Overall positive experience and definitely recommend. I would like to see live view for Front door bell (older model). I believe with the new model, you can see live view.
I would recommend this to a friend - Pros mentioned:Doorbell
Great doorbell, awful cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell works great. The cameras are terrible
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Cherelle,
I'd like to connect with you to address your concerns/inquiries about your Ring Video Doorbell - would you reach me at [email protected] today so that we can improve your Ring experience? I would appreciate your time and look forward to hearing from you so that we can turn this around in hopes to keeps you a part of the Ring family.
Thank you,
Jennifer F., Customer Satisfaction Specialist
[email protected]
Doorbell great cameras not so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell worked perfect the cameras would not stay connected to the internet.
No, I would not recommend this to a friendHave not been installed yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ned a reliable electrician to install the devices. Not an electrician DIY.
I would recommend this to a friendBrand response from Ring
Posted .Hello,
I'd be happy to refer you over to one of our preferred electricians to ensure that your Ring device is up and running to your expectations. Please feel free to contact me at [email protected].
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]
Check out logi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really do what we Wanted thought it would have a clearer Look at night
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Tmskip,
I'm sorry to hear about your recent Ring experience. Were you hoping for a better picture at night or overall better video quality? I'd like to take a further look into your concerns and help find the best resolution to resolve them. Would you please email me at [email protected] so we can get to the bottom of this? I look forward to hearing from you and turning around your Ring experience.
Thank you,
Jennifer F., Customer Satisfaction Specialist
[email protected]
Not The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always having issued with cameras and pic quality is not that good
No, I would not recommend this to a friendHas to be manually reconnected to network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is great, but living in a rural area, I found that if the power goes out or the network goes down, you have to manually dismantle the cover of the doorbell and reconnect it to the network. I consider it a software flaw that the doorbell does not automatically reconnect itself to the network after a power or network outage. Also when I emailed tech support, it took several hours to get a response.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi TopSeller,
I'm sorry to hear about your poor experience with your Ring and the delay with our CS team, but I would like to connect with you today to address the issues you are encountering with having to manually reset your Ring device when you have a network outage. Depending on how long your Ring device has been disconnected from the network or if you are connecting the Ring to different networks each time, it should attempt to reconnect on its own without you having to manually reset it yourself each time. Please reach me directly at [email protected] so that I can take a further look at into this and make sure we resolve this for you right away. I look forward to hearing from you!
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
- Cons mentioned:Motion detection
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought thus camera ring would be exactly what I was looking for but it only detects motion intermittently and that's not acceptable, app provides minimal troubleshooting and I desire a refund
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Fayesky,
I'm sorry to hear that your expectations were not met. Setting up the motion detector does require a bit of maneuvering to find the sweet spot. I would love to assist you with honing these settings to make sure we get your motion detector working consistently and to your expectations. Would you kindly reach out me at [email protected] so that we can improve your Ring experience, please?
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
[email protected]
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell has a terrible sensor, wont go off if someone is walking up to the door, but will be triggered by a truck driving by in the road or if you walk right past the sensor into the house. Have to pay yearly for cloud storage PER device which is asinine. Extra cameras will disconnect if they haven't seen motion in a while, causing you to have to reconnect the cameras. UI is awful and incredibly slow to load up, if you don't have cloud storage for a device and the motion goes off, by the time the app loads up you wont be able to view the live footage because it's over. All in all I would recommend any other surveillance system besides a ring system.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi SurvellianceIsKey,
I am sorry to hear that your expectations have not been met with your Ring device.
The way the motion detection on the Ring works is by heat detection. Setting your range to low makes your Ring look for a very large heat signature, setting your range to high makes your Ring look for small heat signature before it will notify you. If after adjusting your motion settings this way and your are still having issues with motion detection please reach me directly at [email protected] so that I can personally assist you. I want to make sure we get your device up and running to your expectations.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
Good product but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It a great product idea and nicely packaged but my house is old and doesnt have the wiring for a doorbell. So I am not able to use it, I did not see this disclosed on the package or informed at the store
I would recommend this to a friendBrand response from Ring
Posted .Hi cnf985,
You do not need a pre-existing doorbell in order to use this. We do offer our battery-powered Ring Video Doorbell, which doesn't require any wiring. You can find more information on the Ring Video Doorbell here: http://bit.ly/2d3oWCt. Please reach me directly at [email protected] so that I can answer any questions you may have and make sure we get you all set up! I Iook forward to hearing from you!
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
Video recordings lag too much to be worth anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this system after 30 days because the lag between the time the someone was at my front door or garage was too much time when the recording actually starts. The UPS guy had already begun walking away and my daughter had entered the garage when the video showed the door already half open. Not useful for security purposes at all.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Bharej,
I'm sorry to hear you were having issues with your Ring. When this happens, I try adjusting the motion setting out a little further so that the video recording starts earlier, however I would like to connect with you today to provide you with additional options and follow up on your return. Would you kindly reach me at [email protected] so that I can turn this around for you? I would appreciate your time and this second opportunity.
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the product was on the phone for hours with tech support. Never got the product to work
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Holiday,
I'm sorry to hear about your poor experience with your Ring. I would like to personally look into this for you and review your CS ticket to make sure we get to the bottom of this. Please contact me directly at [email protected]. I want to make sure we get your Ring up and running as expected with no hassle or delay. I look forward to hearing fro you!
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
- Cons mentioned:Response time
Ridiculously long time to see who is at front door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously long time to see who is at front door. They would leave before I could answer.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Denise,
I'm sorry to hear about the video delay you are experiencing. When this happens on my device, I try adjusting my motion setting out a little further so that the video recording starts earlier. I would love to take a moment to talk about this plus the other concerns you voiced in your review above. Please email me at [email protected]. I look forward to hearing from you, Denise.
Thank you,
Jennifer F., Customer Satisfaction Specialist
[email protected]