Customer Ratings & Reviews
- Model:
- 88BBY002FC000
- SKU:
- 5129700
to a friend
Customers are saying
Customers recognize the Home Security Kit's excellent camera quality and ease of use, with many praising its straightforward installation and affordable price. Positive feedback also highlights the doorbell's functionality and the system's contribution to home security. However, some users experienced issues with battery life, motion detection sensitivity, and occasional delays in response time or Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Great in theory, not so much in reality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get this (and an extra stick up cam) and get it installed. Went through the set-up process which was pretty simple with the free app. Cameras worked inside no issues. Placed them outside in the areas I wanted them and they worked fine - the first night. The next day, I received a motion alert for the front camera and when I watched the video, it was just a black screen. I tried to access the live view for the 3 stick up cans though out the day and was only able to connect to one camera (the one that was furthest away from the router). Called tech support who informed me that my speed was not sufficient. I had purchased a new router and cell phone speed tests next to the cameras outside all resulted in download speeds of 12 Mbps + and upload speeds of 4 Mbps+. The online support forum suggest speeds of at least 1mbps. The tech support told me of a different speed measure that my cameras were not receiving. Unfortunately, I had to uninstall and return all the cameras and doorbell. For the money, Ring should really include better receivers in their products. For what the system costs (+monthly cloud fee) I will have a professional system installed.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Dubcheese,
I'm sorry to hear about your poor experience with your Ring and your Stick up Cams. I'd like to personally take a further look at the issues you were experiencing with connecting your devices to Live View and make sure we resolve this for you. Please reach me today at [email protected] so that I can provide you with additional options and follow up on your return. I would appreciate your time and this second opportunity in hopes to keep you a part of the Ring family.
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
Acts like a phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best thing about this is that when motion is picked up, you can talk to the person at your house even away from home
I would recommend this to a friendBeware...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman failed to tell me that I would have to subscribe to Ring's Cloud service. There was no info about it until after 30 days when I could no longer see events. Unfortunately, I also could no longer return the item. I'm so mad...I have to pay Ring for as long as I use their products. I wish I would have purchased another brand.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Tubamom,
I'm sorry to hear about your poor Ring experience. Our optional cloud service plan for $3/month allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone. We do notify our customers about the cloud plan on our website (ring.com/cloud-recording), in your Ring app during the first free 30day trial of our cloud plan, as well as in your email about this service. I apologize for any miscommunication. Would you kindly reach me at [email protected] today?
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
Repackaged return sold as new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I opened the box and cut the tabs on the box cover so everything looked normal. When I opened the box, the second security tabs had clearly been previously cut. The doorbell is visibly different than the cameras with scuff marks. If you are selling something as new that was returned, it had better have been returned to new status. I am so angry I don't even want to go to the store. I am done with Bestbuy.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Bherr,
I'm so sorry to hear about your poor experince. I'd like to connect with you today so that we can address this further and turn this experience around for you. Would you reach me at [email protected] today?
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
- Cons mentioned:Night vision
random reception quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after about a month my camera have stopped picking up heat signatures. They also have very low night time visibility
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Jimmy,
I'm sorry to hear this. Would you kindly reach me at [email protected] so that we can investigate this further and resolve this for you? I want to make sure we take a look at your motion detection settings so that we can make sure your camera is picking up the necessary heat signatures. I want to get your Ring up and running to your expectations as well as your night time visibility. I look forward to hearing from you, Jimmy!
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]
JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money, parts work. but not completely.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Mike,
I'm sorry to hear this. I'd like to connect with you today to make sure we get your Ring and all of its parts and features up and running to your expectations. Would you kindly reach me directly at [email protected] so that I can resolve this. I don't want you to feel you have wasted your money and want to make sure we turn this around for you. I would appreciate your time, Mike.
Thank you,
Kandyce C., Customer Satisfaction Manager
[email protected]