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Customer reviews

Rating 4.6 out of 5 stars with 42 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-42 of 42 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Overall Great Quality

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ring - Outdoor Cam Pro is a great, high-quality somewhat portable camera packed with tons of features. It seems to be extremely responsive to movement and doesn’t have too much lag between actual movement and sound, so talking through the app to the device is reliable. I also have used older versions of another brand, and Ring’s response time is much faster. The video quality in the Ring is also a vast improvement over the other brand. I especially like the video resolution in dark environments. This helps when using as a security device outside monitoring hallways and doorways. The only negative I can see with the plugin models, is the lack of a battery backup feature. My only recommendation would be including battery backup capabilities in case the power goes down. In a power outage, the unit would no longer capture video footage. Also, the need for an outlet can limit where it can be placed. On the positive side, you do not need to worry about charging it or the battery dying while away. The app is full of features and extremely customizable and the device is very easy to setup and use.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi JulieC.

      Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

      All the best,
      Miyuki from Ring. Ring

  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Some good things, some left more to be desired.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ring Outdoor Cam Pro, Retinal 4K is a welcome hardware upgrade, but that clarity is muddied by digital zoom, a high annual operating cost to really get the most out of your camera and some fundamental security vulnerabilities. +++ Pros +++ + Easy to setup the camera within the Ring app. + Smart design to keep cable from being pulled from the camera. + Daytime video quality is stellar thanks to 4K and HDR. + Motion detection range is excellent. + Works with Echo Show for easy viewing without needing a smartphone. + Feature-rich: two way audio, one touch Quick Replies, Siren. + The Ring app is pretty intuitive and it's easy to view, share and search for videos. Be weary that 24/7 recording and Smart Video Search require the highest subscription ($199.99 annually). That being said, you can spend a good hour or two just going thru and configuring all the Settings and you really want to because this impacts how the camera operates and behaves. --- Cons --- - Digital zoom. In 2025, I need Ring to start incorporating optical zoom. It's almost an oxymoron to give a camera a 4K resolution upgrade only to degrade the image quality with digital zoom. - You really need a subscription for Ring cameras since even basic functionality like accessing video event history, person/vehicle alerts and video preview alerts are paywalled. In most cases, you likely already have Ring devices, so this is going to push you into the middle or upper-tier plans ($99.99 or $199.99 annually) since the entry-level tier only supports one device. - Although they gave the camera-end of the security plug some thought, the other end that plugs into a wall didn't get such treatment. Simply put, security is defeated by unplugged the camera, so you're wall outlet placement and accessibility is going to matter (consider an outlet lock box). - No battery backup. If you lose power, again this camera is defeated. - B&W video quality is not great. You might want to install a nice floodlight so this can record in color where the picture quality really shines and is more useful. They also could've provided more lighting (perhaps on the sides) of the camera so that you don't need a floodlight. - The microphone is lackluster and sounds like you're talking thru a can. Wind noise makes it worse, but even without it, it's still pretty meh. - No true (automatic) geofencing. *** Final Thoughts *** I noticed an option for Power over Ethernet when setting this camera up, and it's really a head scratcher on why that's not STANDARD on these - especially considering that this would easily and effectively solve two major issues - the power cable vulnerability and the lack of backup power (if you ran the POE end into something that was plugged into a UPS backup unit).

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi Gadgeteer.

      Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

      All the best,
      Miyuki from Ring. Ring

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