Customer Ratings & Reviews

Hi MichaelS.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Spotlight Cam Plus was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

Thank you,
Melissa from Ring.

Hi WillNeverBuyRingAgain. Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Spotlight Cam Plus right away. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like the device is not operating as expected. Spotlight Cam Plus, Battery, Wired, Solar, or Plug-In, is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with Color Night Vision, customizable Motion Detection, and Motion-Activated Lights. In some cases, setting up your Ring device(s) can fail when there are too many devices on one network. Wireless networks utilize different channels for communication. The 2.4 GHz band uses channels 1-11 within the United States and 1-13 in some other countries. The 5 GHz band utilizes select channels between 36 and 165. Multiple wireless devices using the same channels at the same time can cause wireless interference.

If you are receiving a message that the network cannot be found or is too far away when connecting devices to the 2.4 GHz frequency, it could be due to this interference. We recommend switching your router’s channel to 1, 6, or 11 to avoid overlapping other channels.

If your Ring device does not find any wifi networks, try starting the setup from the beginning or from another mobile device. If the Ring device finds networks, but not your own network you might need to make the Ring device scan for new networks.

For battery-powered devices, such as the Ring Video Doorbell or Ring Video Doorbell 2, in order to scan for an updated network list, you will need to exit and re-enter setup mode using the setup button on the device.
For powered devices like the Ring Video Doorbell Pro, Ring Video Doorbell Elite, Floodlight Cam, Spotlight Cam (wired/mount), and Stick Up Cam Wired, you will need to hold the setup button for 10 seconds to reboot the device. This will cause it to generate a fresh scan of the available networks for your next setup attempt.
A wifi analyzer application can be used on Android devices, or sometimes within your router, to evaluate which channels have the most congestion. We recommend doing this when you are experiencing setup problems, poor audio and/or video quality, or delays with notifications.

Open up your Ring device’s ability to communicate by following these steps:

Create a DHCP reservation. A DHCP reservation is a permanent IP address assignment that is reserved for the use of one device.
Locate the Mac ID listed on the back of your Ring device or on the box.
Create a DHCP reservation to ensure that every time your Ring device connects to your router, it will be given the same address.
Note: there are many different terms for this option; please check your router’s manual to be sure.
Set a static IP. You can also set a static IP during the setup process in the Ring app.
Note: Ensure the address you provide is outside the range of your DHCP server in order to prevent an IP conflict.

Once a DHCP Reservation or Static IP is in place, try the following:

Move your ring device to the DMZ (demilitarized zone). Using the IP address you reserved, place your Ring device in the demilitarized zone (sometimes referred to as IP passthrough) of your router. This will allow the Ring device’s traffic to pass through any security settings that may be preventing connection.
Note: This can only be done for one connected device at a time.

Once you have verified that all steps in the Ring app have been completed and neither your internet connection nor your wifi password are the cause of your connectivity issue, troubleshoot by going through the following solutions one at a time, step by step.

Check the SSID (name) of your network.
If it has special characters or blank spaces before or after the name, rename the network to something simpler.
Once the device is online, a firmware update will start.
Once updated successfully, return your network back to its previous settings.
Set the Ring device back up to see if it will connect.
Enable and connect to a guest network.
A guest network is a separate access point for your network that is isolated from your other devices. By creating one, you can make a firewall-free network for your Ring device. Create a guest network with a simple, alphanumeric SSID name and password and connect your Ring device(s) to it.
Wifi 6 (802.11 ax): If you have a wifi6 router in 802.11 af/ax mode and can't complete your setup, change your router or guest network to 802.11 b/g/n and complete your set up.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Spotlight Cam Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Lui714.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Spotlight Cam Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi Galaxys21.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Spotlight Cam Plus was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors.

Sincerely,
Matthew from Ring.