Customer Ratings & Reviews

Hi grandpa.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi WillNeverBuyRingAgain. Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Spotlight Cam Plus right away. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with solutions today.

It sounds like the device is not operating as expected. Spotlight Cam Plus, Battery, Wired, Solar, or Plug-In, is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with Color Night Vision, customizable Motion Detection, and Motion-Activated Lights. In some cases, setting up your Ring device(s) can fail when there are too many devices on one network. Wireless networks utilize different channels for communication. The 2.4 GHz band uses channels 1-11 within the United States and 1-13 in some other countries. The 5 GHz band utilizes select channels between 36 and 165. Multiple wireless devices using the same channels at the same time can cause wireless interference.

If you are receiving a message that the network cannot be found or is too far away when connecting devices to the 2.4 GHz frequency, it could be due to this interference. We recommend switching your router’s channel to 1, 6, or 11 to avoid overlapping other channels.

If your Ring device does not find any wifi networks, try starting the setup from the beginning or from another mobile device. If the Ring device finds networks, but not your own network you might need to make the Ring device scan for new networks.

For battery-powered devices, such as the Ring Video Doorbell or Ring Video Doorbell 2, in order to scan for an updated network list, you will need to exit and re-enter setup mode using the setup button on the device.
For powered devices like the Ring Video Doorbell Pro, Ring Video Doorbell Elite, Floodlight Cam, Spotlight Cam (wired/mount), and Stick Up Cam Wired, you will need to hold the setup button for 10 seconds to reboot the device. This will cause it to generate a fresh scan of the available networks for your next setup attempt.
A wifi analyzer application can be used on Android devices, or sometimes within your router, to evaluate which channels have the most congestion. We recommend doing this when you are experiencing setup problems, poor audio and/or video quality, or delays with notifications.

Open up your Ring device’s ability to communicate by following these steps:

Create a DHCP reservation. A DHCP reservation is a permanent IP address assignment that is reserved for the use of one device.
Locate the Mac ID listed on the back of your Ring device or on the box.
Create a DHCP reservation to ensure that every time your Ring device connects to your router, it will be given the same address.
Note: there are many different terms for this option; please check your router’s manual to be sure.
Set a static IP. You can also set a static IP during the setup process in the Ring app.
Note: Ensure the address you provide is outside the range of your DHCP server in order to prevent an IP conflict.

Once a DHCP Reservation or Static IP is in place, try the following:

Move your ring device to the DMZ (demilitarized zone). Using the IP address you reserved, place your Ring device in the demilitarized zone (sometimes referred to as IP passthrough) of your router. This will allow the Ring device’s traffic to pass through any security settings that may be preventing connection.
Note: This can only be done for one connected device at a time.

Once you have verified that all steps in the Ring app have been completed and neither your internet connection nor your wifi password are the cause of your connectivity issue, troubleshoot by going through the following solutions one at a time, step by step.

Check the SSID (name) of your network.
If it has special characters or blank spaces before or after the name, rename the network to something simpler.
Once the device is online, a firmware update will start.
Once updated successfully, return your network back to its previous settings.
Set the Ring device back up to see if it will connect.
Enable and connect to a guest network.
A guest network is a separate access point for your network that is isolated from your other devices. By creating one, you can make a firewall-free network for your Ring device. Create a guest network with a simple, alphanumeric SSID name and password and connect your Ring device(s) to it.
Wifi 6 (802.11 ax): If you have a wifi6 router in 802.11 af/ax mode and can't complete your setup, change your router or guest network to 802.11 b/g/n and complete your set up.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Spotlight Cam Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi supersoccermom.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Spotlight Cam Plus. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Intermittent connectivity can sometimes be caused by factors such as Wi-Fi signal strength, channel congestion, or data loss.

To determine whether the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices that show higher resolution video need faster internet. Your Ring device will adjust video quality based on your internet speed, but needs at least 1 Mbps to work and 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Spotlight Cam Plus to assist with the wifi signal strength to the device.

If you still have the Ring Spotlight Cam Plus in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Miyuki from Ring.