Customer Ratings & Reviews

Hi JacquelineC.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected in regards to light setting. The Ring Spotlight Cam Plus is an outdoor security camera designed to provide you with the ability to customize your Spotlight Cam's zone coverage, motion settings and light settings in the Ring app. If the light on your Ring Spotlight Cam plus won't turn off, here are some troubleshooting steps to try:


* Try turning the light off manually within the Ring app. If it comes back on, examine the camera's view for anything that might be triggering motion detection.
* Verify that a Light Schedule isn't enabled in the app and causing the light to activate.
* Check the Device Health section of your Ring app to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
* Reboot your Ring Spotlight Cam Plus from the Ring app by tapping "Reboot This Device" from the Device Health page.


We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi LanceB.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi GamalierM.

Thank you for taking the time to share your feedback with us.

We understand the importance of your device's battery lasting a long time between charges. Having longevity in a battery-powered security device, such as the Ring Spotlight Cam Plus, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We would love the opportunity to address your concerns and ensure your device is performing optimally.

It sounds like you have some concerns with the battery life of your device. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. One of the most common reasons for batteries to drain quickly is the number of events that occur. The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster.

If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under Motion Settings for your device in the Ring app, you can do the following:

Adjust your motion sensitivity slider to a lower sensitivity.
Redraw your customizable motion zones.
Change the motion frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for additional information on optimizing your device's battery life.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.