Customer Ratings & Reviews

Hi Bogady.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. Ring Spotlight Cam Plus is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring Spotlight Cam Plus, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video. Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Spotlight Cam Plus. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Spotlight Cam Plus. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like. Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring doorbell by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your doorbell. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Leom.

Thank you for taking the time to share your feedback with us. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are sorry to hear that your Ring Spotlight Cam Plus was stolen. That is definitely not the experience we want you to have. We recommend that you reach out to our Ring Customer Support at 1-800-656-1918. Our agents are available 24/7 and ready to assist you.

We also invite you to reach out to our community if any additional information is needed regarding your new Ring Spotlight Cam Plus. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi AppleUser.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The Ring Spotlight Cam Plus is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we are here to provide you with solutions today.

It sounds like you are experiencing an issue with removing the battery cover on the device. We recommend reaching out to Ring Customer Support at 1-800-656-1918 for more information on available options for a resolution.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your concern.

Thank you,
Melissa from Ring.

Hi JAVB.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Spotlight Cam Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Plus.

Thank you,
Melissa from Ring.

Hi GretaD. We understand how critical it is for your Ring Spotlight Cam Plus to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not performing as expected. Spotlight Cam Plus has Customizable Motion Zones that are controlled in the Ring app. In addition, Spotlight Cam Plus has Two-Way Talk with noise cancellation, and other advanced features like Motion-Activated Notifications, 1080p HD Video, Color Night Vision, and a Built-in Security Siren. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Spotlight cam Plus, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hi KirstW.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
We have included the installation instructions for the Ring Spotlight Cam Plus here for your convenience:

Remove protective film from device. This ensures your device works properly.
Remove the battery.
Twist the Speaker hatch counterclockwise to unlock and remove the cover.
Then, remove the battery and discard the orange battery insulator.
Charge the battery.
Plug it into a power source using the provided USB cable. Once the battery’s fully charged, only one light on top will glow green.
Re-insert the battery.
Slide the battery back into the camera until it clicks into place.
Twist the battery compartment cover clockwise to lock it and tighten the security screw.
Choose a location with the view you want.

Your camera can be mounted on an outdoor wall, eave, or overhang. As a reminder when installing, please do not remove the rubber seal from the base as this could cause potential water damage.

For optimal motion detection:

Mount the camera about 3 feet (1 meter) from the middle of the entry point, and about 10 feet (3 meters) above the ground.

If you are installing it on a wall, your camera comes ready to mount, with the ball joint pointing down. No adjustments are needed before installation.


If you are installing on an eave or overhang, remove the battery compartment cover by twisting it counterclockwise and insert the ball joint plate with the ball joint pointing up.

Remove the mounting plate.

Slide it down to remove it from the camera mount.

Install the mounting plate.

For wall installation, the UP arrow should point up. For an eave or overhang, the arrow should point toward the area you want to monitor for motion. If installing on a wood surface, screw the plate directly into the wall.

If installing on a masonry surface, mark four screw holes using the plate as a guide. Drill pilot holes using a 1/4” drill bit. Insert the included wall anchors, then drive the four mounting screws through the mounting plate into the wall anchors.

WARNING! Only use the included mounting screws when securing the mounting plate.

CAUTION! DO NOT drill into your home’s electrical wiring.

Attach the camera mount.

Slide it onto the mounting plate.

Then, tighten the security screw.

Attach your camera to the camera mount.

Loosen the metal collar on the bracket using a Phillips-head screwdriver (not included). Push the ball joint into the socket until it snaps into place.
Adjust the camera angle.
Rotate the camera to focus on the area of your choice. Look at "Live View" in the Ring app to make sure it’s positioned at your desired angle.
Tighten the security screw.
Then, tighten the screw on the metal collar to secure the camera position.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Plus.

Thank you,
Melissa from Ring.