Customer Ratings & Reviews
- Model:
- B09JZ5BG26
- SKU:
- 11064837
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Porch Pirate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy to install. Also nice to have all security devices on one app.
I would recommend this to a friendPleased with the product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy to install. Definitely recommend it!
I would recommend this to a friendFox’s sercurity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best have in Three Lakes Wisconsin notifications can controlled to one’s taste. System is fabulous completely makes one feel safe at home or away . Visual audio is detailed leaving no doubt safety is present continuously.
I would recommend this to a friendThe Best Experience Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the moment I entered the store I was put at ease by the knowledge and expertise of the Best Buy Tech, there was no pressure, the different types of items were discussed and we were able to pick what was perfect for my needs.
I would recommend this to a friendNeed second battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One battery is not enough for this unit. You really need to buy a second battery. Overall great product no issues.
I would recommend this to a friendSolarwise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! Recommend it for any location where security is an issue! Thank you Best Buy and Ring!! Daniel A.
I would recommend this to a friendVickn
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Austin & Kristopher from Ft Wayne Best Buy are the best!
I would recommend this to a friendRING spotlight camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a smaller camera it puts off more light than we expected at night when the sensor is triggered.
I would recommend this to a friendRing Cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I have several of these cameras. They are very reliable.
I would recommend this to a friendAwesome Camera!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new cameras! They work great and are very reliable.
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service in purchasing, and excellent service for the installation!
I would recommend this to a friendRing camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for our home. Great security system hughly recommended.
I would recommend this to a friendring camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to order by phone with no problem. The product was ready for pickup when I got there.
I would recommend this to a friendN/A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product..................................!
I would recommend this to a friendGreat sercuity cam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendRing spotlight cam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, great price. All Ring items work great together.
I would recommend this to a friendHomeowner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and Great Tech that did the installation
I would recommend this to a friendJust bought a new camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera keeps sending me codes and stopping I have talked to ring approximately a week ago or more they said it takes 7 days to get a new camera so far I have still not received my new camera they have all my information and my credit cards so I do believe this will be my last ring product after all I've only had about 10 or more and I really like them but I do have a new system that I like even better now that I don't have no problems with and whenever you do you call and they send you out a new product and you send the other one back ring is dragging their feet cannot go along waiting and waiting I live in a high Prime neighborhood where cops come to my door all the time want to see my footage so no more ring after this sorry to say one star
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Redbmw45.
Thank you for sharing your experience with us.
At Ring, we understand it is essential to have your Ring Spotlight Cam Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and resolve the concerns mentioned in your review.
It sounds like your device continuously falls offline. We recommend that if your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Once this has been done, to determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. The Ring Spotlight Cam Plus requires at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. Visit our support center if additional troubleshooting steps are needed.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Vendor canceled Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how the camera works. I was supposed to have it installed by the grease guard which never canceled it without informing me and I waited all day for them to come. I had to make a call. I had to make a call to customer services and my install was cancel.
I would recommend this to a friendBrand response from Ring
Posted .Hi Polk.
Thank you for taking the time to share your experience with us.
We understand the importance of a seamless installation process, as this allows you to start using your Ring Spotlight Cam Plus right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.
In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Big Disappointment, the Ring Cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have Ring Spotlight Cameras all around my house and I have the Ring Door Bell. The Spotlight Cameras are a Big Disappointment, I have had these cameras for over a year now, and I have called customer service several times and gone through doing Re-Sets and Re-Boots and changing Settings, The bottom line in my opinion, is the cameras work below average and always miss a lot of events. They do not work as promised by Ring. I will look for another camera to do my surveillance of my house.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Datapoint.
Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.
It sounds like your device was not working as expected. We appreciate your willingness to work with our support team toward finding a resolution for your concerns. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the motion frequency to 'Frequently'. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.
Accuracy in motion detection can also be improved by enabling smart alerts for people only in your Ring app. To enable smart alerts, please follow these steps:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap Done.
If any additional information is needed regarding your Ring Spotlight Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Melissa from Ring.