Customer Ratings & Reviews

Hi SamN, it's good to hear your Spotlight Cam Wired is working well so far. It's definitely worth considering the Floodlight Cam depending on the amount of light coverage you want. If you have any questions about your Spotlight Cam, you find answers in our Help Center https://support.ring.com/hc/en-us/sections/115001000606-Spotlight-Cam or on the Ring Community https://community.ring.com/. Best, Ashley from Ring.

Hello Digitalain,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking up the correct motion. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring

Hello Miguel,

Thank you for leaving a review. We know how important it is to have peace of mind when it comes to your security and receiving notifications plays a significant role in having that sense of security. For our consumers, we want to ensure that you are notified of who may be near your door at all times. Please know that it is a priority for us to be of assistance and find a resolution to your notification concern.

The quickest way to speed up Live View is to start using our Rapid Ring app. This new app is intended to connect you to your video events in a much quicker way than before.
To download the Rapid Ring app, please visit the Apple App Store or the Google Play Store. Once there, search for Rapid Ring and click on the blue logo with the white bell. Please note, you’ll still need the original Ring app to make device changes and view video recordings.
If your experience doesn’t improve, please test the internet connection between your router and the Ring app. Below is an article that goes into more detail: https://support.ring.com/hc/en-us/articles/360020638172-Test-Your-Wifi-Connections.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello Bball,

We are happy to read that the Ring Spotlight Camera Wired is working as it is intended and that linking your Ring Chime to your camera has helped extend your wifi signal and keep your device online. We believe that stronger communities are the key to safer neighborhoods. That’s why we’re driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Thank you for taking the time to share your experience with us. We appreciate it! Rest assured, we are here to provide you with more information regarding wireless signal strength and how it affects our devices.

There are three main factors that can weaken your wifi quality:

Physical obstructions: the router is blocked in a closet or behind furniture.

Competing wifi networks

Other electronic devices.

Here is a helpful article with more tips and tricks to further improve your home’s network signal: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength.

If you didn’t already know, you are also able to share your experience on our Community forum, here: https://community.ring.com/.

Thank you,

Jamila with Ring

Hi cyn17,

We understand how important it is to feel confident in your home security, and the way your equipment is installed plays a huge factor in that level of certainty. The Ring Spotlight Cam Wired is designed to be installed outdoors with a IP55 weather-resistant rating, and plugged into a standard wall outlet. When taking measures to secure your device, we recommend installing a weatherproof electrical box outlet cover if someone removing your cable is a concern.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Best,
Caitlin

Hello Blossom2933,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Shopper,

Thank you for providing this feedback. As we continue to work hard to reduce crimes in neighborhoods, Ring strives to improve our products to be compatible with all environments and provide a great overall experience.Ring's hardwired devices do time out after 10 minutes of live-streaming, so they can reset and begin capturing the next motion video immediately after. Also, Ring has implemented a feature in your video recordings called "Motion Stop". This feature automatically stops the recording after a Ring device stops detecting motion. The devices stop after 20 seconds for battery-operated devices even if physically installed as hardwired, and 60 seconds for hardwired devices without a battery option. This saves on battery life and data charges.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring