Customer Ratings & Reviews
- Model:
- 8SH1P7-WEN0
- SKU:
- 5839313
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Spotlight Cam Wired (Plug-In)'s excellent camera quality and ease of use, finding it easy to install and providing a good sense of security. The bright light and wide field of view are also frequently praised. While some find the cost high, the elimination of battery concerns is a significant advantage for many users.
This summary was generated by AI based on customer reviews.
Spotlight cam plugin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cam mounting sucks and there is no way to hide the wiring But cam lighting is great besides that
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi MichaelD, thanks for taking the time to share your feedback with us. I'm sorry the installation process didn't go as smoothly as expected, but glad to hear that the Spotlight Cam is working well otherwise. Feel free to add your feedback to the Feature Request board on the Ring Community https://community.ring.com/c/products/24. As our peer-to-peer forum, the Ring Community allows neighbors to interact with each other, and add product or feature suggestions to the Feature Request board. All the best, Ashley from Ring.
Great camera but hard to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We installed 4 of these cameras around our house. The camera has great photo quality but wiring for power is hard to install as you have to deploy new power outlets to install these cameras.
No, I would not recommend this to a friendCanon pixma TR 4720 unit wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having major problem setting it up Need help. A complete resetting of machine so I redo Setup from scratch
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi ARTHURAPPLETON. The set up process for your Spotlight Cam should be quick and simple, and I'm happy to try and help. We have some troubleshooting tips and tricks on setting up your Ring device in our Help Center article here: https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. If you're still unable to get your Spotlight Cam up and running, try searching the Ring Community for solutions that other neighbors have shared. The Ring Community is our peer-to-peer forum that you can access at https://community.ring.com/ and interact with other neighbors. All the best, Ashley from Ring.
Wished I would have done my home work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret getting these cameras I wished I would have gotton this no name brand from amazon the quality is much better the eye turns this ring camera you have to put it exactly where you think the person will walk into and the picture is not all that great eighter you have to replace the battery even with solar frequently I live in LA high sun
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi GinaC. If you are having issues with Motion Detection and excess battery drain, you may need to optimize your Motion Settings: https://bit.ly/2qGrSx2. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.
Not what I wanted
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the plug in Ring Spotlight Cam wired may be suitable for beginners it is NOT compatible with established Ring Cameras already installed at home. Inadvisable to hardwire since it voids Ring warranty. The Spotlight cam needed unfortunately was NOT carried by Best Buy. Returned both Ring cameras 30 days after purchase. Would have preferred to apply towards required devices. Did NOT get refund due to unrealized 15 day return policy. A Giftcard was issued because Store Credit card was unavailable in store at return
I would recommend this to a friendNeeds better light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this instead of the doorbell because it had a light for night viewing. The light could be much brighter. View looks much the same with light or no light. Daytime is excellent.
No, I would not recommend this to a friendNot exactly happy with Best Buy’s return policies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera doesn’t work properly but it’s past my return date. I purchased it on 05/07, installed it on 5/11 and noticed problems on 05/21.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Dadd,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Spotlight Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.
In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this return policy concern.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera Wired device.
Thank you,
Alexis with Ring
Ring
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing part on camera grill and other screw. Screw,
I would recommend this to a friendBrand response from Ring
Posted .Hi BimalK.
Thank you for sharing your experience with us.
We understand how important it is for your device to have all the parts necessary for installation when you purchase it. The Ring Spotlight Camera Wired Plug-In device is designed to provide an easy DIY installation so that you can begin using it right away, and receiving a device missing parts is not the experience we want any of our neighbors to encounter during the purchase process. Rest assured, we are here to provide you with solutions today.
It sounds like your device is missing some pieces. In this instance, we recommend reaching out to Best Buy directly. We are confident that they will be able to help you with regard to the state of the device you received.
In the event you need additional parts, Ring has spare part kits available that contain everything you need to get your Ring device back where it belongs: protecting your home. Visit our support center for additional details.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
Thank you,
Nicole from Ring.
It’s good needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid well built outdoor camera. Need more modern features facial recognition better animal detection etc
I would recommend this to a friendFee camera for videos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor taste to have to pay for iCloud storage for history of videos :( 3 to 10 a month that’s insane !! Camera reacts slow sometimes ;(
No, I would not recommend this to a friendGood starter cam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a bit painful but went easier with help from technical support. The camers age fast in this heat need to be undercover.
No, I would not recommend this to a friendGreat day time camera only.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a day time camera it is great. The night vision is very poor. We have our porch and garage lights on and still poor quality.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried everything i could think of to make this thing work. It always had poor wifi signal and it constantly go offline. It was only 15ft away from my wifi router and it would still go offline. Bought and expensive wifi extender and it would still go offline. Placed the wifi exterder half way like they suggest and still poor signal and still go offline. I have the ring doorbell and no problem at all. This ring spotlight cameras are worthless. Ring needs to fix that problem. Don’t buy it. Save yourself a headache. Spent almost 1 hr with ring customer service with no solution. I am returning it asap.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Me83,
Oh no, this is not the Ring experience that we intended for you to have. I do, however, greatly appreciate all the time and energy that you have invested in trying to get your Ring device to work for you and I would like to step in and make sure that your efforts are not wasted. With that being said, would you be so kind as to email me directly at [email protected]?
I would appreciate the chance to improve your experience.
Kaitlyn R., Customer Satisfaction Specialist
[email protected]
I returned this device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Ring for my grandmother who is in assisted living. Unfortunately, it wouldn't connect to the router.
No, I would not recommend this to a friendIt's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if your wifi is slow your feedback will be BAD and you'll have trouble looking at live images.
I would recommend this to a friendBrand response from Ring
Posted .Hello heyhi,
Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.
Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.
Thank you, Jamila with Ring.
Not at all bright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a spotlight more like a flashlight........
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Sig47,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.
Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!
Thank you, Jamila with Ring
Pass on ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 4 ring spotlight battery cams and one wired spotlight cam. Bjg mistake. I should have done my homework. I installed everything and thought I would have loved the system. The cameras felt a little cheap but that wasn't an issue for me. The problems were horrible audio quality, very subpar resolution for what they call 1080p video, numerous connectivity issues, and lights that you had absolutely zero way of turning off or snoozing. I returned these cameras and decided to spend the extra money to buy nest cameras. Also run on the exact same wifi at the exact same locations with zero problems. The video quality is fantastic and the audio is clean and clear. Do your homework people. I'll leave it at that.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello TAVITO, Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring
Ring camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ring camera was easy to install and set up through our wifi
I would recommend this to a friendBrand response from Ring
Posted .Hello Tami11113,
Thank you for leaving a review. We love reading how your Ring Spotlight Camera is added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.
We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.
Thank you, Jamila, with Ring.
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this to get the floodlight cam for a more seamless install.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello MarkBoll,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but glad to hear you have a Floodlight which is providing you peace of mind in your home security!
We invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Alexis with Ring
So so.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sporadic. I have it set for low sensitivity and a small area and they constantly pick up rain and moths. Power cord is bulky and can’t be removed and reattached. Very disappointed. Video quality is poor. It can’t read the plate on my car in the daylight. Low light output.
No, I would not recommend this to a friend