Customer Ratings & Reviews

Hello Y3InHisBag,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello IngelwoodNinja,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera Wired. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Ring offers many powering options for the Spotlight Camera model. Here is a helpful article comparing our camera's side by side: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hello Jstorm,

We are thankful for your feedback regarding your experience with the Ring Spotlight Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

After reading your review, it seems that your Ring Spotlight Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi Ring. I'm glad to hear you're enjoying the features of your Spotlight Cam, and I'm happy to try and help with the recording concerns you're experiencing. If you find that the recordings from motion events are not long enough, you do have the option to adjust the recording length for videos. The length of time that you choose represents the maximum amount of time your camera or doorbell will record an event. For more information on how to adjust the recording length for your Spotlight Cam, check out this Help Center article: https://support.ring.com/hc/en-us/articles/360049667572-Adjust-the-Video-Recording-Length-for-Wired-Devices. If you have any additional questions, feel free to ask them on the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where neighbors can interact with one another and help answer each others questions. Best, Ashley from Ring.

Hello Will,

Thank you for taking the time to share your feedback with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We believe that stronger communities are the key to safer neighborhoods. That’s why we’re driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Thank you for taking the time to share your experience with us, we appreciate you! If you didn’t already know, you are also able to share your experience on our Community forum, here: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Benben,

Thank you for leaving a review. We love reading how your Ring Spotlight Camera has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello joan,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Erik,

Thank you for leaving a review on the Ring Spotlight Camera. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hi Sezs,

I am sorry to hear about your less than excellent Ring experiencing. Would you be so kind as to email me directly at [email protected] so that I can both follow up on your return as well as ensure that the Ring devices that you currently own are up and running perfectly for you?

I would appreciate your time.

Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]

Hi DennisGordon. Ensuring your Spotlight Cam is properly installed is important for your sense of security. You can find the installation instructions for the Spotlight Cam Wired in our Help Center article here: https://support.ring.com/hc/en-us/articles/115003337986-Ring-Spotlight-Cam-Wired-Installation. If you have any additional questions about the installation or setup process, check out the Ring Community at https://community.ring.com/. As our peer-to-peer forum, the Ring Community allows you to interact with other neighbors and ask them questions. All the best, Ashley from Ring.

Hello Tackhammertime,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Nichele,

Thank you for leaving a review. We know how important it is to have peace of mind when it comes to your home security. Your Ring Spotlight Camera is intended to provide this for you. Please know that Ring takes your security and peace of mind very seriously. We are here to be of assistance and find a solution to this dilemma you are experiencing. This device is intended to be a battery-powered HD camera, with two-way talk and spotlights, for security anywhere you need it.

Condensation is a naturally occurring process by which water condenses out of the air and forms small droplets inside the device. This happens primarily due to the cooling effect when your lights turn off or as the light itself cools when the sun goes down. Are you currently a Ring Protect Plus subscription member? Or is your device still under the original one-year warranty? If so, please reach out to our support team as soon as possible so we can discuss a resolution for you.

This issue could also be caused by environmental factors as well. It’s important when selecting a location to remember that Spotlight Cam is designed to be placed at an optimum height of nine feet with the motion detector parallel to the ground. This will put the motion sensor in a perfect position to detect human-sized objects at up to 30 feet away. Here is a helpful article regarding the installation of the device: https://support.ring.com/hc/en-us/articles/115003337986-Ring-Spotlight-Cam-Wired-Installation.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. 

Thank you, Jamila with Ring.

Hello wiljon338,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hello SAS22,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you, Jamila with Ring.

Hello KCCC,

We appreciate you bringing your concerns to our attention by leaving a review. We here at Ring hear your concerns and would like to lend some assistance. Furthermore, we know how important it is to have peace of mind when it comes to your security and having a nonfunctional device is not okay. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.

 

After reading your review, it seems that your Ring Spotlight Camera is no longer working. If this is the case, we recommend resetting the device. To reset the Ring Spotlight Camera Wired, press the setup button for 15-30 seconds, once the white light stops flashing you may proceed with setting up the camera.  Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/360036196372.

 

 

As another resource, Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera Wired. 

Thank you,

Jamila with Ring