Customer Ratings & Reviews
- Model:
- 8SH1P7-WEN0
- SKU:
- 5839313
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Spotlight Cam Wired (Plug-In)'s excellent camera quality and ease of use, finding it easy to install and providing a good sense of security. The bright light and wide field of view are also frequently praised. While some find the cost high, the elimination of battery concerns is a significant advantage for many users.
This summary was generated by AI based on customer reviews.
Ring Cam
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this but being disabled I didn't get it installed until three months later and it doesn't work. A loss for me
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Lawrence, I'm sorry to hear you haven't had success with getting your Spotlight Cam up and running in the Ring app. You can find installation instructions here https://support.ring.com/hc/en-us/articles/115003337986-Ring-Spotlight-Cam-Wired-Installation. If you're unable to get the Camera set up in the Ring app, check out the troubleshooting steps here https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. For further help, try searching the Ring Community at https://community.ring.com/ to see what solutions other neighbors have used. All the best, Ashley from Ring.
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the item. it would not do what it needed to do to connect to Internet. Ring support said it probably had an issue! I think so! Have not repurchased, yet. Still checking other brands out.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Oli555,
Sorry to hear your Ring device didn't work out for you. I'd like to connect with you today to provide additional options for you with the hope that you'll remain in our Ring family. Would you please reach out to me at [email protected]?
Bilan J., Customer Satisfaction Specialist
[email protected]
Great camera Cloud service bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wish i would have know Ring doesnt offer 24/7 recordings. Should have bought Nest.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Albusboy, thanks for sharing your feedback. While Ring Doorbells and Security Cameras cannot record 24/7, you can use the Snapshot Capture feature to get snapshot images on a selected interval throughout the day. You can learn more about this feature here https://support.ring.com/hc/en-gb/articles/213608406. This will help give you an overview of what happened throughout the day. Please note that a Ring Protect plan is required for the use of the Snapshot Capture feature. For any other questions or concerns, feel free to check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.
- Pros mentioned:Ease of use
Worth the Wait!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited several weeks for this security camera to come out. I am extremely pleased with the build quality, of the camera. It' has a 20ft cord and it was an easy install. Most of all I really like the Ring Interface. It's easy to use and and I love using the live view. Lastly the night vision works well coupoled with he spotlight. I am going to buy the wireless cameras when they are released
I would recommend this to a friend Wouldn’t connect to WiFi Network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t connect to my Netgear WifFi router. I tried everything and couldn’t get it to work. I ended up returning it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello PEEZAH,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that its not a good product. I just don't want something an intruder could simply unplug. Doesn't make sense.
No, I would not recommend this to a friendVery bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor geek squad home service with no accountability
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Matthewivar,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Floodlight Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.
In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.
If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.
Product not delivered yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not gotten the product yet. I want battery operated cameras No update
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Stuff,
It is important that the features available to you on your Spotlight Cam Wired meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.
The Ring Spotlight Cam is a High Definition (HD) security camera with spotlights designed to be mounted anywhere you need some extra security. Spotlight Cams come in four different configurations:
Spotlight Cam Wired: An HD camera with two-way talk and spotlights, plugged-in for non-stop power and security.
Spotlight Cam Battery: A battery-powered HD camera with two-way talk and spotlights, for security anywhere you need.
Spotlight Cam Solar: An HD camera with two-way talk and spotlights, connected to a Solar Panel for non-stop power.
Spotlight Cam Mount: A versatile hardwired HD camera with two-way talk, spotlights and three flush mounting brackets.
For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.
All the best,
Antonio from Ring
scrap camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT DESIGN LIKE ITS ADVERTISE KNOWONE CAN INSTALL LIKE THEY HAVE IN THRRE FILM
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Dannychoice,
Thank you for mentioning your installation concerns with Spotlight Camera Battery. We understand how important it is to have your camera installed as soon as possible. This device was designed with users in mind, and comes with everything you need to complete the installation.
We are here to ensure your installation process goes smoothly.
As a reference, we've included a link below with detailed installation instructions:
https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation
If you need further tips, tricks or support, please visit our Ring Community here: https://community.ring.com/
All the best,
Marlom at Ring
- Pros mentioned:Installation
Chesapeake Guy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great lighting and recording capability. Easily installed to provide great video surveillance.
I would recommend this to a friend - Pros mentioned:Camera quality, Motion detection
This wired Ring camera is a must!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these cameras. Motion detected... lights come on... all while filming a clear picture.
I would recommend this to a friend Good cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a bunch of these cameras. They are pretty good but the wired ones are definitely better. I wish they would come up or upgrade to a k2 or 4 for better picture quality
I would recommend this to a friend- Pros mentioned:Camera quality, Ease of use
Ring - Spotlight Cam Wired (Plug-In)- White - Whit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent video, motion sensor and ap. Easy to install, use.
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
Video
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit for purpose. Captures great vidéo. Easy to use
I would recommend this to a friend - Pros mentioned:Installation
Keeps watch and lets me know
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 cameras, one each at the front and rear of my home. It was necessary for me to get a wireless booster to get the signal to the rear of my property. Installation was very easy. Set up was pretty easy. Just needed to tweak the motion sensor range definitions I love it.
I would recommend this to a friend - Pros mentioned:Camera quality
Ring camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and great picture quality much better than our older 720 model
I would recommend this to a friend - Pros mentioned:Installation
Great idea - bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the spotlight cam hoping it would make up for the terrible doorbell cam, however, they have both proved to be worthless. After hours on the phone with ring support they finally decided i should not have followed the instructions in the video or in the manual. The optimal height is not 9 feet even though their instructions suggest otherwise. So here i am in 20 degree weather running tests trying to get it to work properly and they finally decide it is too high and that 5-7 feet is the proper height. I'm sorry but i the instructions had said that to begin with, you might not be reading this negative review. They clearly state 9' as the optimal height then act surprised that your device isn't 5-7 feet off the ground. Really? Installation is easy, but un-installation is a different story. Those screws that stripped when mounting it? Now you have to unscrew those stripped screws you were lucky to get in the first place. Also, get ready to fill all those holes you made when mounting and running the wires. SOOOOO frustrating. Every single Ring support person i've talked to has been nice and helpful, but unfortunately they all give conflicting information. As far as the doorbell which is a different product. It still picks up cars that are 80 feet away but not cars that are 8 feet away. One person will tell me to run the sensitivity up and the other person tells me to turn it down. Bottom line, neither of these products perform the basic advertised functions.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Marlow29,
I am so sorry to hear about this poor and inconvenient Ring experience, this is not the Ring experience that we intended for you to have. I greatly appreciate all the time and energy that you have invested in trying to get your Ring devices to work and I would like to step in and personally ensure that your efforts are not wasted. With that being said, I do see that you mentioned already being in contact with our Customer Support team, however, I would appreciate the opportunity to connect with you directly so that I can personally assess these issues and from there provide you with the best possible resolution. It is imperative to me that we get your Ring devices both up and running consistently to your expectations and I would like to see to it that we do this for you ASAP. Would you please email me at [email protected]?
I would like to get to work on drastically improving your overall Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]
- Pros mentioned:Ease of use
Ring camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched to Ring!! Great system easy to install and use
I would recommend this to a friend - Pros mentioned:Installation
ring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says. Easy install. No issues at this time.
I would recommend this to a friend - Pros mentioned:Motion detection
Good video, major privacy concerns
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From a technical standpoint, the camera is 4-stars. However, from an implementation standpoint, it is 0-1 star. The camera does a good job picking up motion. The setup is straightforward and flexible. You can configure when you want to receive alerts and configure the areas where the camera should look for motion. The problem I have with the camera is that every time it detects motion (whether you have it configured to receive alerts or not), it will record the motion and upload that video to RING's cloud service. For example, I have it configured to not send alerts in the evening or during the weekend when I am home. But there are hundreds of videos from my camera in their cloud service from those times. I have spoken with their support team and there is no way to prevent this. Their first response is "it's not recording 24x7", and while that is correct, it IS recording and uploading video EVERY TIME it senses motion, regardless of whether you get alerts. Personally, I do not want every movement the camera sees recorded and uploaded to RING's cloud service. For example, even though I would like the area monitored at night, I would absolutely NEVER install one of these near my teenage daughter's room. Because of this design, the use cases for interior RING devices are extremely limited in my opinion. Unless they add functionality which links recording and alerting, I will not be purchasing another RING product for inside the house.
No, I would not recommend this to a friend