Customer Ratings & Reviews
- Model:
- 8SH1P7-WEN0
- SKU:
- 5839313
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Spotlight Cam Wired (Plug-In)'s excellent camera quality and ease of use, finding it easy to install and providing a good sense of security. The bright light and wide field of view are also frequently praised. While some find the cost high, the elimination of battery concerns is a significant advantage for many users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Motion detection
Good during day, poor night performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this camera to overlook the turnaround/parking area at my house as have limited view of this area from the house and often can’t tell who just came up my driveway until they walk to the door. The motion detection and day time features work great, but in my opinion the camera has little to no night vision unless there is an alternative light source like a full moon or motion has already been triggered. If you just look at the live view at night I often see a little of the siding on my garage and black. I worked with tech support for over 3 weeks and while responsive their final determination was that my driveway is not reflective enough and the fact that my camera, which must be in range of WiFi, is picking up a piece of my siding black is all the camera will show in the dark. In my opinion the camera does not have the advertised night vision it has vision in low light. Priced as a premium product and about as effective and with the features of half the price.
No, I would not recommend this to a friend good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it..Be carefull not to damage the 3 prongs when adjusting the angle of the cam...easy set up.. I will buy another one soon
I would recommend this to a friendMust have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They must have for every house nowadays you want to know what’s going on
I would recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All these good reviews must have been given after only a week of owning. Mine worked great too at first but now it’s garbage. Hardly detected any motion no matter what zones I set or sensitivity level. Night vision detects absolutely zero motion which is pretty funny since that’s when you want your camera to work the most right? Ignore the good reviews on this website and look at other reviews because this camera is pure garbage and I for one will not be paying any monthly fee for it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Jberg918,
Oh no, I am so sorry to hear about your poor Ring experience, this is by no means the Ring experience that we intended for you to have. I would appreciate the chance to connect with you directly so that I can personally investigate the motion detection and night vision issues that you are encountering. It is imperative to me that we get your Ring device functioning as it should and I would like to ensure that I make this happen for you ASAP. With that being said, would you please email me at [email protected]?
I would appreciate the chance to turn your Ring experience around.
Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]
Be careful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept having problems with connecting when an alert pops up, which alert was also delayed. Numerous times camera would start recording late. For example; would not record UPS delivering package, but would record has person is walking away. Or some times not record at all and all of a sudden there is a recording with package on doorstep. Tech support can be very rude and sarcastic. When i called and asked what I can do about delay, i was told to delete Ring and just keep the new improved Rapid Ring 2.0, and that problem will be fixed. I listened to him...and guess what? You can’t use ring with only rapid ring. I called back and that employee laughed at me for listening. You can not pause motion detection and was told to throw towel over camera if home working. I forgot to update credit card when mine expired. Account was suspended and all footage deleted...all over $3. And I just had a bunch of footage of some jackwagon who hacked my camera and was talking to himself at 2am. Scared the heck out of me...I thought someone was in my garage!!!! I bought Blink and have not had a single problem.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello AGarlow,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring
Too time consuming to cancel when not needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed having the product and service. I am not too happy with trying to disconnect the service. Disconnecting is time consuming.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
Thank you for taking the time to share your Ring experience with us. Being able to manage your account and devices to best fit your needs is essential when it comes to monitoring your home security. Our Ring Protect Plan is an optional plan that covers video recording services for Ring devices. In addition, the Ring Protect Plus Plan covers professional monitoring if you have a Ring Alarm system.
If you want to save any videos you have, you must download or save your videos before you cancel your Ring Protect Plan. Once the plan is cancelled your videos are not recoverable. To cancel your Ring Protect Plan, please visit the link below that will provide you the necessary steps.
https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan
If you have any additional questions or concerns regarding your Ring Spotlight Cam and its features, please don't hesitate to reach out to us at amazon.advocates@ring.com. Our team of product specialists are always happy to help.
Sincerely,
Danielle from Ring
amazon.advocates@ring.com
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this equipment August 2019 and by October 2020 it quit. Called RING they told me it was a problem with the camera and I would have to purchase another one. How ridiculous that they want me to purchase another one when they don't stand behind their equipment. The camera was only a little over a year old and they don't stand behind it. Don't waste your money. Such poorly made equipment.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Denny,
We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. We do appreciate that you have placed value in owning a Ring product for your home security.
All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.
For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring protect Plus until you discontinue your subscription. Non-Ring and other third-party devices are not eligible for the extended warranty.
Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the Spotlight Cam is functioning as it was intended.
Thank you,
Antonio from Ring
My ring camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera wouldn't lock into place and fell out and the lens are damaged. I cant use the camera. I do own a camera that runs by battery and its great
I would recommend this to a friendBrand response from Ring
Posted .Hi there, I'm sorry to hear about what happened. Your Spotlight Cam shouldn't fall out of place when it's correctly installed. I'd recommend getting in touch with our support team regarding the physical damage to your Spotlight Cam to find the best resolution. You can reach out to us at one of the numbers available here https://support.ring.com/hc/en-us/articles/213608406. Best wishes, Ashley from Ring.
Not ready for prime time has been a waste of time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike the door bell and the floodlight, the spotlight is very unreliable for connections making it mostly a nuisance. Have spent hours with support and exchanged a unit with improvements but overall, totally unreliable. Would not recommend it for purchase.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Tony,
I'm sorry to hear this! We want to make sure that your time is not wasted. I would love the opportunity to make sure we get to the bottom of this for you and come to a resolution without any hassle or delay. Would you contact me at [email protected] today so that I can turn this experience around for you? I would appreciate this second opportunity in hopes to keep you a part of the Ring family.
Thank you,
Mary Nell J., Neighbor Satisfaction Specialist
[email protected]
No motion detection at night.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pick up motion at night. Customer service is aware of this issue With several owners. They have no solution to the problem. Unacceptable!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Valkj,
I am so sorry to hear about this inconvenient Ring experience. I would, however, like to step in from here and personally assist you. Would you please email me at [email protected] so that I can work to improve your Ring experience?
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]