Customer Ratings & Reviews

Hi Jeff.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Outdoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as expected. If you are experiencing a delay when loading the live view, this could be due to a connection issue with either your mobile device or your Ring device. We recommend checking the signal strength of your device by following these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good; red is poor.

Try turning the wifi off on your phone and see if the cellular data works faster. For an enhanced notification experience, we recommend turning on the Rich Notifications feature in the Ring app. Rich Notifications send you a snapshot image of what’s happening in front of your Ring security camera or video doorbell so you can easily see what’s going on without needing to open the Ring app. They are included in your Ring Home subscription. You may need to update your mobile device's operating system and download the latest version of the Ring app to access the latest in-app features.

The Ring Outdoor Cam was designed with the ability to customize motion zones based on your needs. If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones. To adjust your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Fam4.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.