Customer Ratings & Reviews

Hi BealV.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi DonRod.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam)! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi BalfourA.

Thank you for taking the time to share your experience with us. We understand the importance of being able to properly install your Ring Stick Up Cam so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are experiencing issues with the camera's view from the ceiling. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. Ring Stick Up Cam must be positioned right-side up if it is mounted on the ceiling. If Ring Stick Up Cam is mounted upside-down, videos viewed with a Ring Protect Plan subscription will also be upside-down. Video orientation cannot be changed in the Ring app. Your Ring Stick Up Cam can keep your home protected from indoors and outside — whether it’s sitting on its stand or mounted to the ceiling using a Ring Stick Up Cam Mount (sold separately).

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi AprilW.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

It sounds like the device is not operating as intended. We recommend using the Ring Solar Panel to assist with extending the life of the battery in your Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam). The Ring Solar Panel for the Ring Outdoor Cam is a solar power source that can be mounted behind your Ring device. With just a few hours of direct sunlight per day, it can keep your Ring Outdoor Cam fully charged in most cases.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Loly.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Ring Outdoor Cam(Formerly known as Stick Up Cam) record clear and concise videos so that you can effectively monitor your home. The Night Vision feature is an invaluable feature of the Ring Ring Outdoor Cam(Formerly known as Stick Up Cam) that allows you to clearly view what’s happening on your property after dark. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

In the Ring app, you have the option to turn Color Night Vision on or off for select Ring Doorbells and Cameras. Color Night Vision adds color to video in low light for improved clarity and motion detection. With the feature turned off, your Ring device will show video captured at night in black and white.
To turn the Color Night Vision on or off, follow these instructions:

1. Open the Ring app.
2. Tap the Menu (☰).
3. Tap Devices.
4. Select the device you want to adjust.
5. Tap Device Settings.
6. Tap Video Settings.
7. Toggle Color Night Vision on or off.

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hello Brad,


Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
Thank you,Jamila with Ring