Customer Ratings & Reviews

Hi JayJay. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not performing as expected in regards to audio quality. Stick Up Cam Battery has a versatile wire-free design that's designed to be placed on a flat surface or mounted to a wall. If you are experiencing an issue with Stick Up Cam’s sound quality
we recommend that you check the following:

Bring your Stick Up Cam near your router and trigger an event. If the sound improves, you may want to add a Chime Pro to your setup to improve connectivity.
If the sound does not improve, try holding the setup button down for twenty seconds and testing again.
Remove the power source from your Stick Up Cam for twenty seconds, reinsert it, then test audio again.

We appreciate you elaborating on your experience with the Neighbor's app. Neighbors enables communities to come together to discuss local safety information in a safe way. We believe that the responsibility of creating, maintaining, and improving safe communities lives with all of us. Misunderstandings and rash judgments can harm people’s lives, erode community cohesion, and alienate your neighbors. With those important factors in mind, we only allow specific types of content on Neighbors. Posts or comments about some incidents are not permitted under our Community Guidelines. This does not mean that the incidents are not valid, just that they don’t fit the criteria of content allowed on Neighbors.

Every post on Neighbors should be: (1) Relevant to local crime and safety, (2) written in a helpful way, and last but not least, (3) appropriate and safe to share.

We are constantly updating our guidelines while we figure out what are the most important updates on crime and safety for our users. We regularly work with independent experts to strike the right balance to develop guidelines as outlined below.

The following content is not permitted on Neighbors:

Posts not relevant to local safety.
Neighbors posts are intended to help the community stay informed about safety related incidents. While posts must relate to crime and safety, not every crime or every safety event can be posted. In certain cases, we use community feedback to determine what incidents are no longer permitted because the community does not find them as relevant to local safety.

For example, local ordinance violations pertaining to animal waste or posts about individuals that lack physical actions outlined in the “Reporting individual behavior section” resulted in negative feedback and persistent flags from the community. This does not mean that the incidents are not valid; rather they don’t fit the criteria of content allowed on Neighbors.

We have included some examples of common posts that are not permitted:
Individuals at the door who do not fit the specific actions outlined in the reporting certain individual behavior section.
Off-property incidents that do not fit the specific actions outlined in the reporting certain individual behavior section (e.g., driving slowly, taking pictures, looking into car windows).
Individuals in a shared space (e.g., apartment building) that who do not fit the specific actions outlined in the reporting certain individual behavior section.
Pranks that do not cause damage, like ding dong ditching.
Vehicles that stop in a driveway.
Individuals taking a shortcut in an unfenced front yard.
Individuals looking through, leaving, or taking trash.
Individuals hiding from something or someone (e.g., law enforcement, unmarked car).
Nuisances like complaints about neighbors or solicitors.
Negligence by service workers.
Isolated incidents.
Animals that defecate on property.
Incidents between roommates, landlords, and tenants.
Reports of death by natural causes or suicide.
Ring device/software related issues without a specific safety incident.
Personal opinions.
Your own political or religious beliefs, or those of others in your community.
Complaints about other Neighbors’ app content.
Irrelevant or unhelpful information for the community.
Lost and found items, like keys and mobile phones, without any suggestion of theft.
Street Closures, other than posts made by public safety agencies.
Reckless driving like speeding and running stop signs that are not accompanied with relevant video. The level of concern raised by common reckless driving behaviors is difficult to assess without supplemental video.
Additional posts on the same incident without new information.
Reports of drone activity.
Abuse and inappropriate content.
Neighbors aims to create and maintain a safe environment for users and non users alike.
To reduce the chances of misunderstandings, implicit bias, and profiling, we identify areas where these are more likely to manifest and implement the following tenets when developing our policies:
Neighbors always creates Community Guidelines and evaluates content based on the objective actions of a reported individual, never on speculation about the reported individual’s intent or a poster’s level of concern.
E.g. Someone touching a car door handle is a fact (they either did or didn't) and posts reporting this conduct are allowed. Why someone may have looked into a car is speculative and this information will not be considered when determining whether a post is reporting on a valid safety issue.
E.g. Someone walking towards the door and quickly turning around is a fact. However posts about this conduct do not meet the standards for an allowed post under our Community Guidelines. Even if the poster believes this conduct was due to the individual seeing the poster’ home security camera and trying to avoid detection, this is not a fact, it is a guess. Posts reporting this conduct are not allowed, regardless of the poster’s suspicion about what motivated the conduct.
Neighbors’ Community Guidelines prohibit posts about certain conduct or physical actions that present a high risk of identifying harmless behavior as concerning, even if descriptions of the conduct or physical actions are indeed accurate.
E.g. Posts that report an individual has opened a screen door are not permitted.
It is common for individuals to bypass a screen/security door to knock on the main door.
E.g. Posts that report an individual has opened an unlocked a mailbox are not permitted.
There are many situations in which an individual may innocently open a mailbox like leaving a flyer or a neighbor looking for their misdelivered mail.
E.g. Posts that report someone walking to the driver side window of a car and making a transaction are not permitted.

We invite you to reach out to our Community if any additional information is needed regarding your concerns. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hello Malc,

We are pleased to read that you are enjoying your new Ring Stick Up Camera! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your new product.

Thank you,
Alexis with Ring

Hi Notorious.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the Best,
Matthew from Ring.

Hello Christmaspresent,

The Ring Stick Up Cam is designed to connect you to 1080p HD video consistently and reliably. We understand how important the video feature is, as this allows you to see your visitors. We appreciate the value and trust you have placed in Ring for your home security needs.

Poor video quality or connectivity can sometimes be caused by a wifi issue. We recommend running a distance test in order to discover what video resolution you are receiving at your router, compared to how it performs when mounted. For the best results, please do the following:

1. Remove your Ring Camera from its mounting and bring it into the same room as your wifi router.
2. Be sure you've turned off your cellular data and connected to the same 2.4GHz wifi network as your Ring device.
3. Open your Ring app on your smart-phone or tablet.
4. Trigger a motion event on your Ring Camera.
5. Examine the resulting video.

There are two possibilities that will occur during the distance test: the device will have crisp and clear video as it is intended to have, or the video will still be of poor quality.

If you find that the video is clear and you are connected fast, then we recommend improving the wifi signal to your Ring camera by connecting it to a wifi extender, such as the Ring Chime Pro. However, if you find that the video is still of poor quality or takes too long to load, then you will want to address issues with your wifi speeds.

Please reach out to us today at https://community.ring.com/ for additional tips and support.

Thank you,
Alexis with Ring