Customer Ratings & Reviews

Hi CheriLee.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. The Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to motion detection. The Ring Stick Up Cam is our leading indoor and outdoor-ready camera. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi LG65.

Thank you for sharing your experience with us.

We understand how important it is for your Ring Stick-Up Cam to function consistently and reliably. The features and technology provided by the Ring Stick-Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you are not receiving motion alerts from your device. If you have stopped receiving alerts, check that motion detection and motion alerts are toggled on.

In the Ring app, tap menu (≡), tap Devices, and go to your device dashboard and make sure Motion Detection and Motion Alerts are toggled on.
Verify your camera is picking up motion.
Review your event history on your dashboard to ensure there’s a record of a motion event. If there is no record, your device didn’t capture a motion event.
Double-check your motion settings.
Ensure your motion zones are correctly drawn and that the motion sensitivity slider is turned up.
Make sure your device is connected to wifi in the Device Health section of the Ring app.
Make sure you haven’t set a motion schedule.
In the Ring app, you will see a clock icon next to your Ring device on the main dashboard if there is an active motion schedule.
Make sure you haven’t turned on Motion Snooze.
In the Ring app, you will see a crescent moon icon next to your Ring device on the main dashboard if Motion Snooze is active.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi VanessaO.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Stick Up Cam! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are proud to design products that are "do-it-yourself" and are easy to set up and install. We are happy to provide you with more information on how to set up the Ring Stick Up Cam. You can scan the QR code on your Ring device or product packaging via the Ring app.

Tap the three lines (≡) on the left side of your Dashboard in the Ring app.
Tap Set up a Device and select Security Cameras.
Tap I’m Ready to Scan.
Point your smartphone’s camera at the QR code on your Ring device or product packaging.
Center the code in the phone camera’s view at the bottom half of the screen.
When the code is recognized, a green square will appear and a pop-up with your device image detected.

Follow the steps in the Ring app to connect the device to the Ring Setup Network and then your wifi.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hi Orca71. A great way to improve WiFi connectivity would be to reboot your router at least once per week. Additionally, you can make sure that your Ring Pro is using the correct ports and protocols, covered here: https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi DV88.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Stick Up Cam and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello Shaqbrown,

Thank you for taking a moment to leave your review on the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Garystv.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell Wired is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concerns mentioned in your review.

It sounds like you are concerned with the need for the Ring Protect Plan subscription in order to view and save recordings from the device. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Protect Plan is mentioned on our Ring packaging, on our website, in the welcome email you received upon setting up your device. Your Ring products provide their standard features (instant alerts, live view, and two-way talk) without any subscription. Ring Protect Plans simply offer downloading and sharing video capabilities, for those who want them.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.